Assistant Front Office Manager - Harrogate

Grantley Hall; Harrogate; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading luxury hotel in Harrogate is seeking an Assistant Front Office Manager to enhance guest experiences and lead a dedicated team. The role involves managing guest relations, training staff, and ensuring high service standards within a prestigious environment. Competitive salary and excellent benefits package offered.

Benefits

Complimentary meals on duty

31 days annual leave including bank holidays

Referral bonus up to £1,000

Access to exclusive employee benefits

Discounted stays at Grantley Hall

Cycle to work scheme

Health cash plan through Simplyhealth

Qualifications

• Experience managing large teams within hospitality.
• Strong customer service ethos and ability to deliver high service levels.
• Proactive, detail-oriented, and able to work under pressure.

Responsibilities

• Liaise with departments and serve as the main contact for guests.
• Provide training and assist with recruitment processes.
• Oversee guest charges and ensure prompt settlement.

Skills

Customer Service

Communication

Team Management

Initiative

Attention to Detail

Tools

PMS

Opera V5

Job description

ASSISTANT FRONT OFFICE MANAGER - Harrogate

Position: Assistant Front Office Manager

Type: Full Time

Salary: £33,500 plus monthly service charge, typically £2,400 annually

Hours: 37.5 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. As a leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. The hotel is a member of The Leading Hotels of the World and PoB Hotels, featuring 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a state-of-the-art gym, providing a truly distinctive luxury experience. It is also part of Forbes Travel Guide, recognizing a commitment to service excellence worldwide.

Key Responsibilities

1. Liaise efficiently with all departments including Housekeeping, Reservations, and Food & Beverage.
2. Maintain good working relationships with colleagues and all other departments.
3. Serve as the main point of contact for guests, ensuring their expectations are exceeded before, during, and after their stay, taking ownership of any guest issues.
4. Carry out Reception and Night Porter shifts as required and assist during peak periods.
5. Provide training for the team, assist in team reviews, appraisals, and Personal Development Plans (PDPs).
6. Assist with recruitment, shortlisting, interviews, and liaising with candidates prior to their start date.
7. Oversee and manage outstanding charges on guest ledgers, ensuring prompt settlement.
8. Be aware of Standard Operating Procedures and assist management in their development, implementation, and review.

Key Skills, Qualities & Experience

• Proactive use of initiative with a willingness to support the wider team.
• Friendly, courteous, and helpful with excellent communication skills at all levels.
• Strong customer service ethos with the ability to deliver consistently high service levels.
• Computer literate; experience with PMS, Opera V5 or Cloud preferred.
• High confidentiality standards.
• Full, clean driving license is desirable.
• Ability to meet deadlines and work under pressure.
• Detail-oriented with a drive for maintaining high standards.
• Confident, self-motivated, and professional in appearance and demeanor.
• Hands-on approach, productive, and eager to improve.
• Well presented, adhering to grooming standards.
• Experience managing large teams within hospitality.
• Genuine passion for Yorkshire and providing a 5-star guest experience.

Benefits

We offer a wide range of benefits and excellent career development opportunities, including:

• Tips typically over £200/month (£2,400/year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals on duty
• Referral bonus up to £1,000
• Complimentary employee parking
• Onsite gym with personal trainer support
• 31 days annual leave including bank holidays, increasing with service
• Professional development at all levels
• Reimbursements for work shoes, sight tests, memberships
• Discounted live-in accommodation for eligible roles
• Access to exclusive employee benefits, rewards, and discounts
• Annual awards, team events, and celebrations
• Employee Assistance Programme and wellbeing support
• Team Member of the Month awards
• Discounts on hotel restaurants, spa, and gift shop
• Discounted stays at Grantley Hall and other Pride of Britain Hotels
• Cycle to work scheme
• Wagestream wage access
• Health cash plan through Simplyhealth