Front Office Manager

Valor Hospitality Careers UK; Manchester; On-site; GBP 33,000; Full time

Job summary

Join a forward-thinking company as a Front Office Manager at a prestigious hotel in Salford Quays. This exciting role involves leading a dedicated front office team, ensuring exceptional guest experiences, and driving high standards of service. With a focus on innovation and flexibility, you'll thrive in a dynamic environment that values your contributions. The company offers extensive training opportunities and a range of employee perks, making it an ideal place for career growth. If you're passionate about hospitality and ready to make a difference, this is the perfect opportunity for you.

Benefits

Exclusive discounts for friends and family

Discounted stays at UK hotels

50% discount in restaurants and bars

Free meals while on duty

Access to high-street discounts

Cycle To Work Scheme savings

Generous refer-a-friend bonuses

Wellness activities calendar

Employee Assistance Programme

Healthcare Cash Plan options

Qualifications

• Proven track record in hospitality management and customer service.
• Ability to lead and build high-performing teams.

Responsibilities

• Lead the front office team to deliver exceptional guest experiences.
• Monitor guest satisfaction and set departmental targets.

Skills

Leadership

Customer Service

Commercial Expertise

Team Building

Flexibility

Education

Hospitality Management

Relevant Certifications

Job description

£33,000.00 per annum / £15.86 per hour, 40 hours per week.

We are looking for a Front Office Manager for the AC by Marriott in Salford Quays with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive in your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high-performing team across the division is what success looks like.

We are open 7 days a week, 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training, we offer nationally recognized apprenticeships which sit alongside our detailed brand training.

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences, and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work:

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental, and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth:

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We continue to have ambitious development and growth plans, with three new luxury 5-star hotels planned to open in 2024.