Front Office Manager

Hyatt; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Hyatt as a Front Office Manager at Andaz London Liverpool Street, where you will enhance guest experiences and lead an inspiring team. This role focuses on operational excellence, team development, and collaboration, in a vibrant 5-star environment. Enjoy competitive benefits and career development opportunities across Hyatt's global properties.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel rates for family and friends

Free meals on duty

50% discount on food and beverages

Business attire laundered for free

Headspace membership

Career development opportunities

Qualifications

• Experience in a managerial role within the hospitality industry is essential.
• Strong communication and interpersonal skills required.
• Ability to analyse performance metrics for service improvement.

Responsibilities

• Lead and inspire the Front Office team to deliver excellent service.
• Oversee daily operations for seamless guest experiences.
• Recruit and onboard new team members effectively.

Skills

Leadership

Team development

Customer service

Operational excellence

Performance monitoring

Collaboration

Job description

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As Front Office Manager at Andaz London Liverpool Street, you’ll lead the daily operations of our Front Office team, delivering a warm, seamless, and authentic guest journey, from arrival through to departure. Reporting to the Rooms Division Manager, you’ll focus on empowering your team, driving guest satisfaction, and elevating the performance of the Front Office operation.

Your Key Responsibilities Will Include

• Leading by example – Inspire and motivate the Front Office team to deliver welcoming, personalised service in line with the Andaz brand experience.
• Team development – Coach, train, and support colleagues, fostering a collaborative and engaging work culture that encourages continuous learning and progression.
• Operational excellence – Oversee daily operations including reception, concierge, and night team functions to ensure a smooth and efficient guest journey.
• Cross-department collaboration – Work closely with Housekeeping, Engineering and other departments to maintain consistency and quality across the guest experience.
• Performance monitoring – Analyse departmental performance, guest feedback and key metrics to continuously improve service standards and identify opportunities for revenue growth.
• Recruitment & onboarding – Take the lead in hiring new team members, ensuring a thorough and welcoming onboarding experience for all new colleagues.
• Scheduling & admin – Manage team rotas, timekeeping and payroll submissions in a timely and accurate manner.
• Innovation & improvement – Contribute ideas and take initiative to enhance guest experiences, with a focus on efficiency, inclusivity, and creativity.
  
  

Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

About Andaz London Liverpool Street

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Manager role and start your journey with Andaz London Liverpool Street!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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