Front Office Manager

Citadines Holborn-Covent Garden London; London; On-site; GBP 32,000 - 45,000; Full time

Job summary

A prestigious London property, Citadines Holborn-Covent Garden, is seeking a Front Office Manager to lead the team in delivering outstanding guest experiences. The role offers opportunities for career development, on-the-job training, and various employee benefits, including travel allowances and staff discounts.

Benefits

Career opportunities

On-the-job training

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff rate when staying in properties

Staff incentives

Relocation accommodation for 30 days

Qualifications

• Previous supervisory or managerial experience in a similar role.
• Good command of English; a second language is beneficial.

Responsibilities

• Manage daily Front Office operations and team.
• Ensure excellent guest experience and handle complaints.
• Oversee administrative tasks according to company standards.

Skills

Team Leadership

Customer Service

IT Systems Proficiency

Resourcefulness

Languages

Job description

Social network you want to login/join with:

Citadines Holborn-Covent Garden is seeking a confident Front Office Manager to become
part of our Front Office Team. Our properties operate 24/7; therefore,
the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift
basis. Night shifts are also available and required on occasion.

You will report to the Assistant Residence Manager, supporting
towardsproviding our guests with memorable experiencesof the city.

As our Front Office Manager, you will be responsible for:

• Managing the day-to-day work of the Front Office Team, from customer service to administration
• Ensuring that the Team offers a warm welcome and
  departure experience to our guests, managing expectations by constantly seeking
  opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the
  customers’ needs in a resourceful manner
• Undertaking and overseeing Front Office
  administrative tasks in accordance with Company standards, procedures and legal
  obligations
• Ensuring questions are answered and complaints
  are managed, seeking advice from senior management as necessary
• Ensuring best practice at all times and put
  forward ideas to management as to how standards, processes and procedures can
  be maintained and improved

To be successful in the role ofFront Office Manager, we
require:

• Previous supervisory or managerial experience in a similar role
• Ability
  to bring the guest experience to life throughout the hotel
• Willingness
  to learn and work with IT systems quickly
• Ability
  to lead and develop teams
• A
  good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Front
Office Manager. We focus on your professional and personal development, and
we offer:

• Genuine career opportunities within our
  business
• Valuable on the job training, along with
  access to our digital online learning platform and numerous other learning and
  development opportunities
• A travel allowance for every day you work to
  contribute to your commuting cost
• A PERKBOX subscription with benefits, retail
  discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Once you pass your probation, a special staff
  rate when staying in our European properties
• Staff incentives when you and your team
  perform
• (If relocating) 30 days of relocation
  accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and
inclusion, welcoming applicants of all backgrounds to create a supportive and
thriving workplace where everyone can contribute their unique
perspectives.

A trusted hospitality company, Ascott’s presence extends
across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the
USA. Its diversified accommodation offerings span serviced
residences,colivingproperties,hotelsand independent
senior living apartments. Ascott's award-winning hospitality brands
includeAscott,Citadines,lyf,Oakwood,Somerset,The
Crest Collection,The Unlimited
Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello.
Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy
exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited