Duty Manager (Front Office)

The Standard Hotel; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A vibrant luxury hotel in London seeks a confident and proactive Duty Manager. The role involves overseeing daily operations while fostering a high-energy guest experience. Candidates should have several years' experience in senior front office roles and be ready to lead a dynamic team in a fast-paced setting. Benefits include competitive pay, holiday rise with service, and various employee perks.

Benefits

Accommodation Service Charge & Commission incentive Schemes

Prorata - 28 Days Holiday, rising to 33 Days with service

Meals on Duty

Pension Scheme

Life Assurance (2 x Annual Salary)

Medical Assistance (including online GP and Physio)

Employee Assistance Programme with Well-being service

Worldwide Travel Discounts via The Standard Advantage platform

Employee & Family Rates across all Standard and Bunkhouse properties

In-house Experience Programme

F&B Discounts ranging from 25-50%

Recruitment Referral Bonus up to £1,000

Tuition Aid Scheme & subsidised training

Season Ticket Loan & Bike 2 Work Scheme

Social Committee with regular monthly social activities

Qualifications

• Several years in a senior Front Office role in hospitality.
• Experience as a Duty Manager or Assistant Front Office Manager.
• Ability to thrive in a high-energy environment.

Responsibilities

• Oversee the Front Desk, Guest Services, and Guest Experience teams.
• Handle guest complaints and support staff.
• Adapt to changing situations and support various hotel operations.

Skills

Proactivity

Can-do attitude

Ability to deliver top-notch service

Training and coaching abilities

Social Butterfly Skills

Confidence Under Pressure

Team Spirit

Tools

Opera

Knowcross

Squirrel

Microsoft Office

NOR1

Job description

Social network you want to login/join with:

The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling...

At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destination brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).

We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Duty Manager at The Standard, London, we’d love to hear from you!

Your role:

What you'll be doing:

• Daily Operations Magic: Oversee the Front Desk, Guest Services, Guest Experience, and Bell teams like a pro. Work your charm with Housekeeping to ensure room allocations, VIP requests, and guest needs are just right!
• Leading with Panache: Stay cool and composed, whether you’re handling guest complaints, juggling schedules, or supporting your staff through thick and thin.
• Flexibility Mastery: Adapt like a chameleon to changing situations, from bustling days to maintenance hiccups, emergencies, or lending a hand wherever it is needed.

Who We're Looking For

This isn't just any Duty Manager gig. To thrive here, you need:

• Energy and Enthusiasm: Bring your A-game to our high-energy, fast-paced environment.
• Social Butterfly Skills: Be the life of the party – upbeat, friendly, and highly social.
• Confidence Under Pressure: Keep your cool and exude confidence, even when things get hectic.
• Team Spirit and Independence: Work seamlessly as part of our management team and shine bright on your own.

Your Superpowers

To join our team, you’ll need:

• Experience: Several years rocking a senior Front Office role in the UK or international hospitality scene.
• Previous Roles: Experience as a Duty Manager, Assistant Front Office Manager, or Guest Relations Manager in a luxury boutique hotel or big hotel.

Skillset:

• Proactivity and a can-do attitude.
• Ability to deliver top-notch service consistently (bonus points for knowing Coyle Service standards).
• Training and coaching abilities.
• Expertise in Opera, Knowcross, Squirrel, Microsoft Office and NOR1.
• Work Schedule and Requirements
• Shifts: Ready to roll on a 4-on, 4-off rotation, with occasional Night Holiday cover.

At The Standard, we take design and guest experience seriously – but not ourselves. Our team, ‘Standard People,’ are vibrant, dynamic, and engaging. If you're a confident, proactive self-starter ready to join a fun and energetic team, we want to hear from you. Think you’ve got what it takes to be a Duty Manager at The Standard? Let’s make magic together!

Benefits Include

• Accommodation Service Charge & Commission incentive Schemes
• Prorata - 28 Days Holiday, rising to 33 Days with service
• Meals on Duty
• Pension Scheme
• Life Assurance (2 x Annual Salary)
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service
• Worldwide Travel Discounts via The Standard Advantage platform
• Employee & Family Rates across all Standard and Bunkhouse properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike 2 Work Scheme
• Social Committee with regular monthly social activities