Front Office Manager

Alter Domus; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company in the alternatives industry as a Senior Office Coordinator. This role involves managing front desk operations, ensuring exceptional visitor experience, coordinating meetings, and supporting client events. The ideal candidate will have strong customer service skills and a proactive approach to problem-solving, with opportunities for career advancement and professional development.

Benefits

Support for professional accreditations such as ACCA

Flexible arrangements and generous holidays

Continuous mentoring

Employee Assistance Program

Employee Share Plan

Qualifications

• Minimum 3 years' experience in a similar role.
• Advanced proficiency in Office Software (Excel, PPT, Word).
• Exceptional customer service skills.

Responsibilities

• Manage front desk operations and visitor experience.
• Coordinate meetings and oversee meeting room schedules.
• Provide support for company client events.

Skills

Customer Service

Time Management

Problem Solving

Tools

Office Software

Job description

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We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION

As a Senior Office Coordinator, you will report directly to the Head of Property Management and be the first point of contact for our clients and employees ensuring a professional and welcoming environment. The role involves managing front desk operations, handling administrative tasks, and ensuring a smooth and professional front desk operation.

• Greet office visitors and callers, making them feel welcome and comfortable, answering any questions, and transferring callers to appropriate lines.
• Overseeing meeting room schedules and coordinating meetings for the office, ensuring the meeting rooms are always booked, prepared, and cleaned.
• Ensure seamless operation of meeting room technology by assisting visitors and employees with setup and troubleshooting of IT-related equipment.
• Sort and distribute mail and manage inbound and outbound packages and mail.
• Manage visitor logs, access cards and maintain security protocol.
• Provide additional support as needed, adapting to evolving priorities and challenges, and demonstrating flexibility in managing various tasks.
• Work with Leadership Team in our London Office to ensure clients feel welcome when visiting our office (meeting room bookings, taxi reservations etc…).
• Actively contribute to the planning, coordination and successful execution of company client events.
• Provide seamless continuity of office operations by acting as a backup for the Office Manager when required.

PROFILE

Successful candidates must have a minimum of three years’ experience in a similar role and must possess exceptional customer service skills with a passion for providing exceptional service. The role requires an advanced proficiency in Office Software (Excel, PPT, Word) and time management skills, a proactive approach to problem-solving and the ability to prioritize tasks effectively. The selected candidate must be able to work independently under pressure and maintain discretion and professionalism to be able to excel as a Senior Coordinator in AlterDomus.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, birthday leave
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• Support with mental, physical, emotional and financial support 24/7 from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan

Equity in every sense of the word

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and understand that our success relies on diverse perspectives and experiences, working towards shared goals and a common purpose. Thanks to the work of our Group DE&I Committee and network of DE&I Champions, we empower all of our people to be truly invested in the alternative.

We are committed to ensuring an inclusive recruiting and onboarding process. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you.