Front Office Manager

Hyatt Hotels Corporation; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Andaz London Liverpool Street as a Front Office Manager and lead a dedicated team to deliver exceptional guest experiences. In this crucial role, you will oversee daily operations, train staff, and ensure high standards of service while enjoying a range of benefits including complimentary hotel stays and ongoing training opportunities. Hyatt is committed to diversity and inclusion, empowering every team member to bring their authentic self to work.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt for you and your family

Free meals on duty

50% discount on food and beverages

Business attire laundered complimentary

Headspace membership and Employee Assistance Programme

Continuous learning and career path opportunities

Qualifications

• Experience in leading a hospitality team.
• Strong focus on guest journey and service excellence.
• Ability to coach and develop staff.

Responsibilities

• Lead daily operations of the Front Office team.
• Coach, train, and support colleagues.
• Collaborate with various departments for guest experience.

Skills

Leadership

Team Development

Guest Satisfaction

Operational Excellence

Collaboration

Job description

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

As Front Office Manager at Andaz London Liverpool Street, you’ll lead the daily operations of our Front Office team, delivering a warm, seamless, and authentic guest journey, from arrival through to departure. Reporting to the Rooms Division Manager, you’ll focus on empowering your team, driving guest satisfaction, and elevating the performance of the Front Office operation.

Your key responsibilities will include:

· Leading by example – Inspire and motivate the Front Office team to deliver welcoming, personalised service in line with the Andaz brand experience.

· Team development – Coach, train, and support colleagues, fostering a collaborative and engaging work culture that encourages continuous learning and progression.

· Operational excellence – Oversee daily operations including reception, concierge, and night team functions to ensure a smooth and efficient guest journey.

· Cross-department collaboration – Work closely with Housekeeping, Engineering and other departments to maintain consistency and quality across the guest experience.

· Performance monitoring – Analyse departmental performance, guest feedback and key metrics to continuously improve service standards and identify opportunities for revenue growth.

· Recruitment & onboarding – Take the lead in hiring new team members, ensuring a thorough and welcoming onboarding experience for all new colleagues.

· Scheduling & admin – Manage team rotas, timekeeping and payroll submissions in a timely and accurate manner.

· Innovation & improvement – Contribute ideas and take initiative to enhance guest experiences, with a focus on efficiency, inclusivity, and creativity.

Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Andaz London Liverpool Street

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Joining Andaz London Liverpool Street is choosing a5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for thisFront Office Managerrole and start your journey with Andaz London Liverpool Street!

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