Front Office Manager

Accor Hotels; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Front Office Manager in London. You will oversee daily operations, enhance guest satisfaction, and lead the Front Office team to create memorable experiences. The ideal candidate will have experience in brand hotels and possess strong communication and analytical skills.

Qualifications

• Experience in brand hotels required.
• Excellent command in English; additional language is advantageous.
• Strong reporting and analytical skills.

Responsibilities

• Ensure cohesive collaboration with guests and colleagues.
• Recruit, train, and mentor Front Office team members.
• Monitor budgets and revenue to achieve financial objectives.

Skills

Communication

Analytical skills

Organization

Time management

Attention to Detail

Job description

Company Description

Accor have more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

The Front Office Manager is responsible for all aspects of guest service and guest satisfaction that is generated and maintained by daily operations of the front office, including, but not limited to front desk, guest services and Service(telephone), while consistently achieving exemplary guest service and adhering the policies and procedures and your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.

Primary Responsibilities

• Confidence in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
• Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
• Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
• Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
• Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Qualifications

Experience in brand hotels.
Excellent command in English / additional language is an advantage.
Strong reporting and analytical skills.
Good analytical and numeric skills.
High level of organization and time management skill.

Additional Information

Multi-tasking
Data Entry
Computer Skills
Flexibility
Organization
Attention to Detail
Communication