Front Office Manager

Ennismore; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An exciting opportunity awaits for a Front Office Manager to lead a vibrant team in a trendy East London hotel. This role is pivotal in delivering exceptional guest experiences and ensuring operational excellence. You'll manage both day and night teams, fostering a nurturing environment while adhering to policies and procedures. The position offers a competitive salary, a fantastic benefits package, and a chance to be part of a dynamic, family-like atmosphere. If you thrive in fast-paced environments and have a passion for hospitality, this is the perfect role for you!

Benefits

Health Cash Back Plan

Free night at Mama London

Free meals during shifts

50% off rooms globally

30% off food and drinks

Extra holiday days after 2 years

Fantastic Training program

Regular team get-togethers

Bi-annual parties

Family-friendly atmosphere

Qualifications

• Proven leadership skills to guide a team in delivering hotel vision.
• Strong strategic thinking with hospitality industry knowledge.

Responsibilities

• Lead and nurture a team in a 24-hour operation focused on guest experience.
• Ensure compliance with policies and manage reconciliation with finance.

Skills

Leadership Skills

Strategic Thinking

Industry Knowledge

Hustler Mentality

Communication Skills

Adaptability

Tools

Opera Cloud

Symphony

ACCOR Systems

Job description

Mama Shelter London | 437 Hackney Rd, London E2 9DY, UK

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion: Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

We currently have a very exciting opportunity for an experienced Front Office Manager to join the Mama gang in our trendy property based in East London. Leading an exceptional team of Managers and team members in this 24 hour operation. We're looking for someone who thrives on delivering exceptional guest experience and being the face of the business, understands the detail in the operation, can think quickly on their feet and ensures the team is nurtured, taken care of and trained to the highest of their abilities.

Being the Front Office Manager also means that you will be looking after not only the day team but also the night team, ensuring policies and procedures are being followed and there are no discrepancies between reconciliation with the finance team. Using platforms such as Opera cloud and Symphony and ACCOR systems and other third party booking platforms. Ensuring task checklists are completed by management and receptionists in a timely fashion.

Qualifications

If you are:

• Leadership Skills: Can lead a team of managers and guest experience agents in delivering hotel vision.
• Strategic Thinker: A strategic mindset with the ability to contribute to the overall business strategy.
• Industry Knowledge: In-depth knowledge of Hospitality, other competitors, hotels and what they offer.
• Hustler Mentality: A results-oriented individual with a proactive and determined approach to achieving goals.
• Communication Skills: Exceptional communication and interpersonal skills, with the ability to engage and influence at all levels.
• Adaptability: Thrives in a dynamic and fast-paced environment.

Additional Information

What’s in it for you…

• A competitive salary and extra benefits package!
• A Health Cash Back Plan to claim money back and gain access to support for your physical wellbeing, private medical, dental and optical support.
• Enjoy a free night at Mama London and a meal for two in completion of probationary period.
• Goes without saying, but we’ll feed you during your shift.
• Up to 50% off rooms globally across the Accor, Ennismore and Mama Hotels for you and your nearest and dearest globally.
• 30% of food and drinks for you to enjoy at any of our Ennismore locations.
• From completing two years service gain an extra days holiday for each years completion capped at 32 days.
• A fantastic Training program to get you settled into the business and progress through the ranks of the business.
• Regular team get-togethers, bi-annual parties – Mama knows how to have a good time!
• A brilliant place to work which encourages a family and friendly atmosphere.

Important to know…

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position. Documented evidence of eligibility will be required from candidates as part of the recruitment process.