Front Office Manager

The Standard Hotel; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Meals on duty

Pension Scheme

Life Assurance

Employee rates

In-house experience programme

F&B discounts 25-50%

Referral bonus up to £600 gross

Tuition aid scheme

Season ticket loan

Medical assistance

Employee assistance programme

Job summary

The Standard London is seeking an experienced Front Office Manager to lead our front desk and bell team in King’s Cross. You will drive guest service excellence, manage revenue and stay in line with brand standards.

The role requires a minimum of 5 years in rooms management in luxury or lifestyle hotels, strong leadership, and proficiency in Opera Cloud. We offer competitive pay and comprehensive benefits.

Qualifications

• Minimum of 5 years rooms management experience ideally gained in a similar ‘Lifestyle’ or boutique hotel sector.
• Highly motivated and pro-active; acting with professionalism and positivity in all interactions.
• Sound decision making; the calm in the storm.
• Ability to deliver high and consistent service standards.
• Ability to develop and deliver effective training.
• Expert abilities in Opera Cloud.

Responsibilities

• Oversee front office operations and guest services to maintain high standards.
• Lead and develop the Front Desk & Bell/Door teams to ensure seamless service.
• Manage financial and service goals within approved plans and budgets.
• Build genuine relationships with guests and ensure memorable experiences.

Skills

Front Desk Operations

Leadership

Guest Service Excellence

Staff Training

Tools

Opera Cloud

Job description

Front Office Manager · £Competitive + Company Benefits · Full Time · Kings Cross

London sets the perfect stage for The Standard’s first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital’s most dynamic lifestyle hotels.

Set in King’s Cross within the hotel’s iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from snug Cosy Cores to terraced suites with outdoor bathtubs overlooking St Pancras Station. A constant programme of Happenings, from DJs and brunches to live music and cultural panels, the hotel has become both a neighbourhood fixture and an international destination.
Our Restaurants, Bars, and Rooftop terraces are legendary, and The Standard is known worldwide for nightlife and culturally relevant dining. Isla offers seasonal, produce-led menus on a serene garden terrace; Double Standard pairs American diner spirit with British pub classics; The Rooftop serves cocktails and hotdogs with panoramic London views; and Decimo brings bold Mexican Spanish cooking, mezcal, and skyline views via our iconic red-pill lift.

Together, these venues create a complex, high-volume, multi-outlet operation running from early morning through late night, welcoming hotel guests, London locals, and international visitors alike. In London, The Standard’s signature mix of playful, sophisticated, and unexpected hospitality continues to evolve, rooted firmly in the culture and energy of the city.

We are now looking for an experienced Front Office Manager who will embody our Anything but Standard ethos and lead the continued growth of our incredible brand.

Your role

As a Front Office Manager, you will oversee an exceptional service team in their day-to-day operations. With your team of Front Desk & Bell/Door professionals your intent on making this property the destination in London. Under your supervision, the Front Office team will not only delight our guests, but also excite them; taking them out of their comfort zone whilst taking care of them. You are mainly responsible for quality service, meeting & exceeding financial and service goals, and managing within approved plans and objectives. Our Front Office Manager is a gracious leader with miles and miles of patience and stamina.

Do you have what it takes....
While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. ‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll intrinsically understand the unique microcosm and the context of our venues and city you represent.

While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only pre-empt needs but foresee desires. In addition to this you will also need….

• Minimum of 5 years rooms management experience ideally gained in a similar ‘Lifestyle’ or boutique hotel sector
• Highly motivated and pro-active; acting with professionalism and positivity in all interactions
• Sound decision making; the calm in the storm
• Ability to deliver high and consistent service standards
• Ability to develop and deliver effective training
• Expert abilities in Opera Cloud

We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes we’d love to meet with you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.

Benefits Include

Benefits Include:

• Meals on duty
• Pension Scheme
• Life Assurance
• Employee Rates across all participating Hyatt and Standard properties
• In-house Experience Programme
• F&B Discounts ranging from 25-50%
• Recruitment Referral Bonus up to £600 gross
• Tuition Aid Scheme
• Season Ticket Loan
• Medical Assistance (including online GP and Physio)
• Employee Assistance Programme with Well-being service