FRONT OFFICE MANAGER

WYNDHAM SINGAPORE HOTEL; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality establishment is seeking a Front Office Manager to oversee daily operations and ensure excellent guest services. The ideal candidate will have significant experience in the hospitality industry, strong leadership abilities, and a commitment to enhancing guest experience through efficient operations and staff development.

Qualifications

• Minimum of 5 years of relevant experience in hospitality.
• Proven leadership skills and commitment to guest service.
• Effective communicator with team collaboration abilities.

Responsibilities

• Lead and manage the daily activities of the Front Office.
• Handle guest inquiries and ensure high levels of satisfaction.
• Train and develop Front Office staff for professional growth.

Skills

Leadership

Guest Service

Communication

Collaboration

Education

Diploma or degree in Hospitality Management

Job description

Job description

As a key member of the management team, you will report directly to the General Manager and take charge of overseeing the operations of the Front Office Department, ensuring the seamless delivery of day-to-day services.

Key Responsibilities:

• Lead and manage the daily activities of the Front Office, ensuring efficient and smooth operations.
• Handle guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of satisfaction throughout their stay.
• Oversee the overall performance of the department, ensuring all processes run smoothly.
• Work alongside the team to strategize and implement marketing efforts that boost occupancy rates and maximize revenue.
• Foster close collaboration with other departments such as Sales, Housekeeping, Maintenance, and Food & Beverage to create a unified and seamless guest experience.
• Continuously train and develop the Front Office staff to improve their skills and enhance their professional growth.
• Manage the staffing and resource allocation to ensure optimal departmental performance.
• Take on additional tasks as directed by management.

Requirements:

• Minimum of 5 years of relevant experience within the hospitality industry.
• Proven leadership skills with the ability to communicate and collaborate effectively with teams.
• Strong commitment to delivering exceptional guest service.
• A diploma or degree in Hospitality Management or a related field is required.