Front Office Manager

Klarent Hospitality; City of Edinburgh; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Front Office Manager, where your leadership skills will shine in overseeing the Front Office operations. This role offers the chance to enhance guest satisfaction while maximizing room occupancy through effective sales techniques. With a focus on team development and recognition, you'll play a vital part in creating exceptional experiences for guests. The company values hard work, offering numerous perks and opportunities for personal growth within the hospitality sector. If you're passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted/free hotel stays

Personal development opportunities

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holiday

Qualifications

• Experience managing teams and developing staff in a hospitality environment.
• Strong leadership and customer service skills are essential.

Responsibilities

• Oversee Front Office operations to maintain high standards and guest satisfaction.
• Manage and develop the Front Office team while promoting hotel services.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Profit and Loss management

Front Office supervisory experience

Commercial awareness

Property Management Systems (On Q)

Education

Experience in hotel management

Tools

Property Management Systems

Job description

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Posted date: 20/12/2024

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of commercial awareness and sales capabilities
• Familiar with Property Management Systems On Q
• Have branded hotel experience, who has rooms & F&B experience

Klarent Hospitality are recruiting for a Front Office Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

The Role:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team