Front Office Lead — Guest Experience & Ops

Andras Hotels; Belfast City District; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Annual leave

Discounted room rates

Pension scheme

Cycle to work

Employee of the Month

Job summary

Andras Hotels in Belfast, Northern Ireland, is seeking an Assistant Front Office Manager to lead day-to-day front desk operations and deliver memorable guest experiences across shifts, including nights and weekends.

You will mentor staff, ensure training on systems and safety, and drive service standards while supporting the Front Office Manager and potential Duty Manager responsibilities.

Qualifications

• 5 GCSEs at grade C or above including English
• Good communication and listening skills
• Proven experience of leading and managing others
• Customer Service experience
• Experience working in front office/reception as a Supervisor or above for at least 6 months
• Hospitality industry experience (desired)

Responsibilities

• Assist FO Manager to manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Educate and train team members in compliance with local laws and health & safety regulations.
• Ensure your team are properly trained on systems, security, service and quality standards.
• Arrange key F&B duties training for reception team allows smooth running of shifts.
• Recommend or initiate any HR elated actions where needed.
• Ensure front office team delivers great service, professional attention and personal recognition.
• Engage with guests on arrival and respond to complaints, solicit feedback to improve satisfaction.
• Conduct routine inspections of front office and public areas and correct deficiencies.
• Check billing instructions and guest credit for compliance with hotel policy.
• Train team on PMS procedures; act as central communications during emergencies; liaise with local authorities.
• Perform other duties; may serve as Manager on duty.
• 2nd highest position in Front Office; hours include nights, weekends, holidays.
• Will act as Duty Manager when required.
• Help prepare annual departmental operating budget and monitor labour costs; focus on rate strategy and inventory management.
• Monitor all financial function and daily reports; develop plans to increase occupancy and ADR; upsell at front desk.
• Promote hotel F&B offerings from reception.

Skills

Staff coaching

Customer service

Communication

Leadership

Front office experience

Job description

Andras Hotels in Belfast, Northern Ireland, is seeking an Assistant Front Office Manager to lead day-to-day front desk operations and deliver memorable guest experiences across shifts, including nights and weekends.

You will mentor staff, ensure training on systems and safety, and drive service standards while supporting the Front Office Manager and potential Duty Manager responsibilities.