Front Office Host / Receptionist

Artfarm; Braemar; On-site; GBP 20,000 - 28,000; Full time

Job summary

Artfarm is seeking a Front Office Host for The Fife Arms, where you’ll enhance guest experiences through exceptional service while working with a passionate team. This role offers development opportunities in a creative environment, along with benefits like 30 days of holiday, free meals during shifts, and discounts at Artfarm locations.

Benefits

30 days holiday

Free annual guest experience for you and a plus one

Pension scheme

Free food and drinks during shifts

Generous Artfarm-wide discounts

Career development opportunities tailored to your goals

Qualifications

• Proven experience in a similar hospitality environment.
• Thorough understanding of Health & Safety and COSHH regulations.
• Enthusiasm, initiative, and willingness to learn.

Responsibilities

• Providing an exceptional guest experience from check-in to check-out.
• Engaging with various teams to ensure smooth operations.
• Adhering to Health & Safety regulations and maintaining public areas.

Skills

Strong communication skills

Organizational skills

Emotional intelligence

Tools

Opera

Symphony

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Artfarm

Location:

Braemar, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6de0dd7302d6

Job Views:

48

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Your Role

We have an exciting opportunity to join our Front Office Team at The Fife Arms as Front Office Host!

We are looking for enthusiastic individuals with similar experience levels and a passion for excellent hospitality, eager to develop their skills under the mentorship of our Front Office Manager and team.

As Front Office Host, you will be responsible for:

• Providing an exceptional guest experience from check-in to check-out
• Positively approaching sales opportunities to maximize revenue
• Making informed recommendations based on in-depth knowledge of the hotel’s rooms and services, using upselling techniques when appropriate
• Supporting a safe working environment by adhering to Health & Safety, Food Hygiene, Fire and Evacuation procedures, and Licensing Laws
• Taking ownership of your personal development to enhance your knowledge and ability to make informed recommendations
• Maintaining a presence at the front desk throughout the day
• Ensuring guest requests are fulfilled efficiently and effectively
• Keeping public areas clean, neat, and tidy
• Working cohesively with management to achieve shared goals
• Engaging with the Reception, Reservations, and Housekeeping teams

You’ll be surrounded by a creative team passionate about brilliant service, eager to learn and grow, and committed to going beyond for guests, colleagues, and the community.

Oursuccessful Front Office Host will have:

• Proven experience in a similar hospitality environment
• Experience with Opera and Symphony
• Enthusiasm and willingness to learn
• A thorough understanding of Health & Safety and COSHH regulations
• Initiative, emotional intelligence, and strong communication and organizational skills
• The ability to work under pressure
• A passion and ambition to deliver exceptional experiences
• Willingness to work to high standards demanded by a luxury establishment

What’s in it for you?

• 30 days holiday
• Free annual guest experience for you and a plus one
• Pension scheme
• Free food and drinks during shifts
• Generous Artfarm-wide discounts, including properties in Somerset, Scottish Highlands, London, Los Angeles!
• Sports and social events led by local committees
• Life Assurance
• Health benefits including a health cash plan
• Employee Assistance Programme
• Career development opportunities tailored to your goals