Front Office Associate, Casual

Delta Hotels by Marriott Worsley Park Country Club; Worsley; On-site; GBP 18,000 - 24,000; Full time

Job summary

Delta Hotels by Marriott Worsley Park is seeking a Casual Front Office Associate based at the hotel in Worsley. You will provide a warm, professional welcome, manage check-in/out, respond to guest inquiries and support a smooth front desk operation.

You will handle guest requests, prepare essential documents and maintain accurate records while upholding confidentiality and brand standards. This role requires strong communication and teamwork to assist guests with diverse needs.

Responsibilities

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.

Job description

This role is for a Casual Front Office Associate based at Delta Hotels by Marriott Worsley Park Hotel and Country Club M28 2QT.

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.