Casual Front of House Staff

Delta Hotels by Marriott Worsley Park Country Club; Walkden; On-site; GBP 16,000 - 23,000; Part time

Job summary

Delta Hotels by Marriott Worsley Park is seeking a Casual Front Office Associate to warmly welcome guests and manage check-in/check-out procedures. You will respond to guest inquiries, coordinate with teams, and maintain accurate records.

This on-site role requires professional communication, discretion with confidential information, and a proactive approach to guest needs. You will support other administrative tasks and uphold brand standards.

Qualifications

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.

Responsibilities

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.

Job description

This role is for a Casual Front Office Associate based at Delta Hotels by Marriott Worsley Park Hotel and Country Club M28 2QT.

• Provide a warm, professional welcome and deliver a high standard of guest service throughout check-in, stay and check-out.
  
• Respond to guest enquiries, anticipate service needs and assist guests with any requests or concerns.
• Prepare and update letters, documents, spreadsheets, reports and other administrative records.
• Maintain systems, ensuring records are accurate and up to date.
• Handle incoming and outgoing post, including distributing correspondence to the appropriate departments.
• Answer telephone calls professionally and communicate clearly with guests, colleagues and other departments.
• Build positive working relationships and support the wider team in achieving common goals.
• Maintain confidentiality of guest, employee and company information and protect company assets.
• Follow all company policies, procedures and professional appearance standards.
• Assist guests with disabilities and ensure individual guest needs are appropriately supported.
• Operate standard office equipment and complete general administrative duties as required.
• Carry out any other reasonable duties as requested by Supervisors.