FRONT OFFICE ASSOCIATE

Delta-Hotels-By-Marriott-Huntingdon; Huntingdon; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Hotel discounts

Pension scheme

Employee Assistance Programme

Career progression

Training and development

Leisure Club Membership

Job summary

Join Delta Hotels by Marriott in Huntingdon as a Front Desk team member and be the heart of guest experiences. Your role involves welcoming arrivals and ensuring a smooth check-in and check-out process while resolving guest inquiries effectively.

This position requires excellent communication and a genuine passion for hospitality. Benefits include free meals, uniform, hotel discounts globally, and opportunities for career progression.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to work in a fast-paced environment and handle guest requests professionally.
• Passion for hospitality and guest satisfaction.

Responsibilities

• Welcome guests and deliver a smooth check-in and check-out experience.
• Respond to guest requests and concerns.
• Work with hotel departments to ensure guest needs are met.
• Anticipate guest needs and exceed expectations.
• Promote hotel services and amenities.
• Support a positive team environment.

Skills

Guest focus

Communication skills

Positive attitude

Job description

Are you passionate about hospitality and love making people feel welcome? We’re looking for a friendly, enthusiastic, and guest-focused Front Desk team member to join us at one of the world’s leading hotel brands.

As part of our Front Office team, you’ll be at the heart of the guest experience, welcoming arrivals, assisting with check-in and check-out, answering questions, resolving concerns, and going the extra mile to make every stay memorable.

We believe in creating a workplace where our people feel valued, supported, and inspired to be their best. You’ll be part of a team built on respect, kindness, teamwork, and exceptional service.

What’s In It For You?

• Free meals on duty
• Uniform provided
• Marriott hotel and F&B discounts across 140+ countries
• Pension scheme
• Employee Assistance Programme
• Career progression and internal opportunities
• Training and development programmes
• Leisure Club Membership

What You’ll Do

• Welcome guests with a warm smile and deliver a smooth check-in and check-out experience.
• Respond to guest requests and concerns with professionalism and care.
• Work closely with hotel departments to ensure guest needs are met.
• Anticipate guest needs and exceed expectations wherever possible.
• Promote hotel services and amenities.
• Follow all company, safety, and security standards.
• Support a positive team environment and maintain high service standards.

What We’re Looking For

Ideally, you’ll have a positive attitude, excellent communication skills, and a genuine passion for making guests feel at home.

40 hours per week | Rotational shifts | Evening and weekend availability required