Front Office Associate, Part Time, 16 hours

Delta Hotels by Marriott Breadsall Priory; Morley; On-site; GBP 12,398 - 16,531; Part time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Breadsall Priory in Morley, England, is seeking a part-time Guest Services Associate to warmly welcome guests, check them in and out, and assist with luggage and transport around the property.

The role emphasizes delivering exceptional hospitality, coordinating with departments, handling inquiries, and promoting hotel services. A year of customer service experience is preferred; training and development are offered.

Qualifications

• At least 1 year of related work experience in a customer service role.

Responsibilities

• Welcome guests and assist with check-in and check-out, including luggage and guest transport around the property.
• Address guest inquiries and concerns promptly and professionally, providing accurate information and solutions.
• Coordinate with other departments to fulfill guest requests efficiently.
• Maintain high levels of customer service by anticipating guest needs and exceeding expectations.
• Handle guest complaints with empathy and resolve issues to their satisfaction.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Part time 16 hours per week

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts:A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott’s global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Welcome andassistguestswith check-in/check-out procedures,ensuring a smooth and pleasant experience. This includes carrying heavy luggage to guest rooms and providing transport for guests using the hotel’s buggy.
• Address guestenquiries and concernspromptly and professionally, providingaccurateinformation and solutions.
• Coordinate with other departmentsto ensure guest requests are fulfilled efficiently.
• Maintaina high levelof customer servicebyanticipatingguest needs and exceeding their expectations
• Handle guest complaintswith empathy and resolve issues to their satisfaction.
• Promote hotel services and amenitiesto enhance guest experience and drive revenue.
• Ensure compliance with hotel policiesand procedures,maintaininga safe and secure environment.
• Monitor guest feedbackand implement improvements based on their suggestions.
• Assistin trainingnew staffon guest service standards and procedures.
• Maintainaccuraterecordsof guest interactions and transactions.

Safety and Company Policies

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop andmaintainpositive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: Nonerequired.

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: To be discussed