Front of House Team Member - Moreton-in-Marsh

The Bamford Collection; Moreton-in-Marsh; On-site; GBP 1,000; Full time

Job summary

Join The Bamford Collection as a Front of House Team Member in Moreton-in-Marsh, where you'll provide luxurious service in a wellness environment. Your role involves greeting members, managing bookings, and ensuring a seamless experience—within a supportive and nurturing team.

Benefits

Discounts on products and treatments

Paid volunteering day per year

Subsidised private medical insurance

Contributory pension scheme

Life assurance cover

24/7 mental health support

Qualifications

• Experience in luxury hospitality preferred.
• High level of written and spoken English.
• Professional presentation at all times.

Responsibilities

• Ensure exceptional service for all clients.
• Manage member bookings using online systems.
• Assist the FOH Manager with various tasks.

Skills

Customer service

Luxury service delivery

Communication

Attention to detail

Problem solving

Booking systems knowledge

Job description

Front of House Team Member - Moreton-in-Marsh

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth - to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem - to feel well and to feel happy the three need to be aligned and in harmony.

ABOUT THE ROLE

If you are passionate about delivering exceptional service in a serene and luxurious setting, join our Front of House Team Member at Bamford Wellness in the heart of the picturesque Cotswolds.

At Bamford Wellness Club, we offer a holistic sanctuary where our members can rejuvenate and find balance. Our commitment to excellence and well-being is at the core of everything we do.

As a Front of House Team Member, you will be the welcoming face of our club, ensuring each member's experience is seamless and memorable.

With excellent customer service experience and a warm, friendly personality, you will be required to greet all clients and ensure they receive a 5-star service whilst in the Wellness Space, following the Bamford philosophy to the highest professional standard.

This role is full-time, based on 40 hours per week, including weekends.

Salary: £12.60 per hour.

RESPONSIBILITIES

• Ensure exceptional familiarity with all retail products and Club treatments, classes, and recommend confidently to maximize sales & member experience.
• Manage all member bookings using our online system, guiding members on how to manage bookings via the Club app.
• Ensure all PARQ forms are fully completed.
• Support the FOH Manager with any other ad-hoc duties.
• Set up event spaces and host our members and guests.
• Maintain the smooth day-to-day running of reception, registration, and payment processing, ensuring members are greeted, checked-in efficiently, courteously, and professionally.
• Complete staff mandatory training.
• Handle problems effectively and professionally.
• Comply with all health and safety policies, procedures, and training requirements.

SKILLS YOU WILL BRING

• Previous experience working in a luxury club or within the luxury hospitality industry, ideally with a Front of House team.
• High standards and a passion for exceeding member expectations.
• A customer service professional with a positive, bubbly personality and a flair for luxury service delivery.
• Excellent communication skills and confidence in dealing with issues, escalating to management if required.
• Knowledge of booking systems is preferable.
• A keen eye for detail and a proactive approach.
• Ability to work well under pressure.
• High level of written and spoken English.
• Personal appearance of a very high standard at all times.

PERKS & BENEFITS

• Discounts on products, treatments, and dining experiences from day one.
• One paid volunteering day per year.
• Subsidised private medical insurance through Bupa.
• Contributory pension scheme: up to 9% from you and up to 4.5% from us.
• Life assurance cover, up to a year's salary.
• 24/7 mental health support through our Employee Assistance Programme.