Front of House Team Member (Bank)

Nuffield Health Group; Ilford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension scheme

Discounted gym membership

Job summary

Nuffield Health in Ilford is seeking a Front of House Team Member to warmly welcome members and visitors, delivering friendly, professional service at the club reception and café. You will use clear communication, handle queries, and support daily operations with basic computer skills.

Flexibility, initiative, and empathy are key as you assist a diverse community; training for Lifeguard breaks may be provided, and a pension scheme plus discounted gym membership are available.

Qualifications

• Strong customer service and communication skills.
• Empathy and confidence when greeting members.
• Basic computer skills including Word and Excel.
• Flexible, motivated and proactive.

Responsibilities

• Provide exceptional customer service at reception and welcome desk.
• Support the smooth running of reception and café areas.
• Help create a friendly, relaxing and professional environment.
• Give a warm welcome and answer queries in a caring way.
• Support the café team with preparing and serving fresh, healthy food and drinks.
• Be able to swim to a high standard and be willing to undergo Lifeguard training during breaks.

Skills

Customer service

Communication skills

Flexibility

Initiative

Tools

Word

Excel

Job description

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel. As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
• From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.