Front of House Team Member

Nuffield Health Group; Hedge End; On-site; GBP 11,021,000 - 16,531,000; Part time

Benefits offered by this job

Pension scheme

Discounted gym membership £35/month

Job summary

Nuffield Health Group is seeking a Front of House Team Member at our gym in Hedge End, UK. You will greet members and visitors, handle inquiries face-to-face and over the phone, and help maintain a welcoming reception and café area.

The role requires confidence, empathy, and strong communication. You’ll assist with café duties and be prepared to train as a lifeguard, with the perk of access to our pension scheme and discounted gym membership.

Qualifications

• Confident and empathetic to provide excellent customer care to all sorts of people.
• Basic computer skills including Word and Excel.
• Flexible, motivated and with initiative.
• Willing to swim to a high standard and undergo Lifeguard training.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Skills

Customer service

Communication

Flexibility

Initiative

Empathy

Tools

Microsoft Word

Microsoft Excel

Job description

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel. As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
• From Holiday in line with the Working Time Directive
• access to our Pension Scheme
• discounted gym membership at £35.00 a month.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.