Front of House Team Member

Boparan Restaurant Group; Wales; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Generous discounts

Training and development

Supportive environment

Flexible hours

Job summary

Boparan Restaurant Group (BRG) is recruiting for Front of House team members to welcome guests and create memorable dining moments at our Bridgend restaurant hub in Wales. You’ll greet guests, take orders, and deliver food with a friendly, attentive approach.

Join BRG’s vibrant multi-brand hub inside Sainsbury’s, with flexible hours and opportunities to grow within a supportive team. This role focuses on delivering outstanding guest experiences in a busy environment.

Qualifications

• Experience in casual dining environments and delivering good guest service.
• Friendly, customer-focused and able to work at pace in a busy setting.
• Strong communication and teamwork to ensure smooth service.

Responsibilities

• Greet and seat guests with a welcoming smile.
• Take orders accurately and answer questions confidently.
• Serve food and drinks to tables in a timely manner.
• Handle customer requests and concerns professionally.
• Maintain a clean, well-organised front-of-house area.
• Collaborate with team to ensure seamless service.

Skills

Casual dining experience

Teamwork

Communication skills

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

Are You the Team Member We’re Looking For?

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Our Bridgend Restaurant Hub will be our first Hub located in Wales! You can find us in Sainsbury’s just off the M4 near the McArthurGlen Designer Outlet.

Skills

• Casual Dining Experience
• Teamwork
• Communication Skills