Front of House Team Member

The Restaurant Hub - Swansea; Swansea; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

50% discount

Wagestream access

Retail discounts

28 days holiday

Shift food discount

Training & development

Apprenticeships

Employee assistance

Refer a friend bonus

Job summary

The Restaurant Hub - Swansea is seeking a Front of House Team Member to be the face of our brand at our Swansea hub. You will warmly welcome guests, take orders, serve food and drinks, and ensure every guest leaves with a memorable experience. Weekday availability is essential.

Join a busy team with opportunities for training, development, and career progression. This on-site role in Swansea offers discounts, flexible pay tools, holidays, and staff benefits as part of our Boparan Restaurant

Qualifications

• Experience in hospitality or retail customer service.
• Ability to suggestive sell while engaging customers.
• Comfort with handling cash and payments.
• Good communication and teamwork.

Responsibilities

• Provide exceptional service to all customers with professionalism and enthusiasm.
• Demonstrate menu knowledge and suggestive selling to enhance the experience.
• Prepare and serve food and drinks as trained.
• Process takeaway, eat-in, and online orders accurately.
• Handle payments according to cash handling policy.
• Assist management to keep the store ready for service.
• Maintain cleanliness and brand standards daily, weekly, monthly.
• Ensure menu items meet brand standards.
• Handle customer complaints professionally and escalate to management.
• Comply with health, safety, and licensing legislation; explain allergen procedures.
• Be a team player and attend meetings and training.
• Strive to meet and exceed sales targets.

Skills

Customer service

Cash handling

Suggestive selling

Team player

Food hygiene

Allergen procedures

Menu knowledge

Communication

Job description

Our Company

Our Restaurant Hub is the first of its kind, bringing together a collection of diverse brands from our Boparan Restaurant Group portfolio to a retail environment near you. Our Hubs are made up of some of our much loved brands: from Carluccios Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen to Harry Ramsdens, a little something for everyone.

We pride ourselves in delivering the best service and standards to our customers each and every time, and we know that in order to achieve this, we need amazing people on board to continue our mission- and that’s where you come into the mix!

Key Purpose of the role:

You’ll help us bring our Restaurant Hub Brand alive to more folk than anyone else!

The Front of House Team Member serves as the face of The Restaurant Hub, creating that warm first welcome, taking care of all the things in between, all the way through to that fond final farewell. You will be responsible for ensuring that every customer has an extraordinary time, from how we greet them, to how we help them order and choose, serving their food and drink, to the conversations you have and the lasting impressions you leave. You’ll also play a key role in ensuring our Restaurant Hub looks amazing all day every day! Weekday availability is essential with this role!

Responsibilities:

• Providing exceptional standards and service to all customers, at all times. All wrapped up with you being you, and a great big dollop of professionalism and enthusiasm mixed in.
• Demonstrates strong menu knowledge and suggestive selling to enhance the customer experience at all times.
• Prepare food and drink orders as per your training.
• Ensure all orders are processed correctly- from takeaway, to eat in and online options too.
• Ensure all order payments are processed correctly and our cash handling policy is adhered to.
• Support your management team in ensuring the store is fully set for service in line with all checklists, cleaning schedules, audit standards and brand standards.
• Ensures excellent standards are maintained at all times by following set cleaning tasks on a daily, weekly, and monthly basis and as per site requirements.
• Ensure all menu items delivered to the customer meet brand standards at all times.
• Always has the customer at the heart of everything you do- effective and professional handling of any customer complaint, informing management on duty immediately.
• Ensure that you comply with legislation regarding Security, Health & Safety, Food Hygiene and Licensing laws and as per training provided.
• Can fully explain and demonstrate the allergen procedures.
• Always a key player and a team player!
• Reports anything not right or broken to management immediately.
• Attends and contributes to team meetings and training sessions.
• Knows and exceed sales targets.

What’s in it for you

• 50%Discount off yourtotal billfor you and 5 friends in all of our brands (T&C's apply)
• Wagestream Membership - You can withdraw your accrued earnings as the month passes by! Flexy money!
• Exclusive access to discounts on 1000's of online and high-street retailers, and restaurants
• 28 days holiday
• Discounted Food on Shift
• Training and development opportunities
• Apprenticeship opportunities
• Employee assistant programme
• A lucrative 'refer a friend bonus scheme'

If all the above sounds like you then we would love to have you as part of our team! Come join us!