Front of House Team Member

Haven; Royal Oak; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Up to 50% off on-park dining

20% discounts on Haven Holidays

In-store discounts

Free access to facilities

Job summary

Haven is seeking a Front of House Team Member to join our venues in a busy hospitality setting. You will greet guests warmly, take orders, serve food and drinks, process payments, and help keep the dining areas clean and welcoming.

Training will be provided, and you will be part of a supportive team focused on delivering outstanding guest experiences. This role requires a friendly, energetic attitude, good communication, and a willingness to work evenings, weekends, and holidays.

Qualifications

• Excellent communication skills and a guest-focused attitude.
• Ability to stay calm and efficient during busy service.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Greet guests and ensure a brilliant experience.
• Take orders, serve meals and prepare beverages at the bar.
• Process payments accurately and deliver orders promptly.
• Keep restaurant, bar and service areas clean and organised.
• Collaborate with team to deliver excellent service.

Skills

Excellent communication

Guest-focused attitude

Calm under pressure

Flexibility for evenings/weekends/bank

Job description

Position: Front of House Team MemberType: Full-Time and Part-Time opportunitiesPay Rates: Up to £12.71 per hour depending on ageOnsite accommodation if needed (subject to availability)We're looking for a friendly, energetic Front of House Team Member to join our team at JD Wetherspoon and Lakehouse Restaurant. You'll be the face of our venues, welcoming guests and owners with genuine warmth, taking their orders, serving delicious food and drinks, and creating the kind of hospitable atmosphere that keeps people coming back.Key ResponsibilitiesGreeting guests with a warm welcome and ensuring they have a brilliant experienceTaking food and drink orders, serving meals, and preparing beverages at the barProcessing payments accurately and getting orders out promptlyKeeping the restaurant, bar, and service areas clean, organised, and running smoothlyCollaborating with your team to deliver excellent service and operational excellenceKnowing the menu inside out so you can make confident recommendations and answer guest questionsRequirementsPrevious experience in hospitality (pub, restaurant, fast food, or customer service) is a bonus, but not essential – we'll provide full trainingExcellent communication skills and a genuinely positive, guest-focused attitudeAbility to stay calm and efficient during busy serviceFlexibility to work evenings, weekends, and bank holidaysApplicants must meet the minimum legal age of 18 to sell alcohol.INDFBWhat We OfferAn inclusive, supportive work environment.Comprehensive training and ongoing support.Career development opportunities, including fully funded qualifications.Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]