Front Of House Team Member

The Restaurant Hub; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discount 50% at BRG brands

Training and development

Supportive environment

Flexible hours

Job summary

The Restaurant Hub in Manchester, United Kingdom is seeking a Front of House Team Member to welcome guests, take orders, and ensure a memorable dining experience across a variety of brands under BRG. You will greet guests, take orders, and deliver food with a smile in a fast-paced, guest-focused environment.

Join a supportive team with opportunities for growth, flexible hours, and staff discounts across BRG brands.

Qualifications

• Strong customer service mindset and friendly, welcoming personality.
• Clear communication and ability to multitask in a fast-paced environment.
• Team player with a collaborative approach to service.

Responsibilities

• Greet and seat guests to make them feel at home from the moment they arrive.
• Take orders accurately and provide informative, cheerful service.
• Serve food and drinks promptly and ensure the guest experience is smooth.
• Attend to guest needs and handle requests with a positive, can-do attitude.
• Maintain a clean, organized front-of-house area for a pleasant environment.
• Collaborate with the team to deliver seamless service from start to finish.

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special:

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities:

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer:

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
  
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

Are You the Team Member We’re Looking For?

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Our Heaton Park Restaurant Hub has a wide variety of options available from burgers to fish and chips to toasties.

Pop in and try Ed’s Breakfast to start your day off right or Slim Chicken’s delicious tenders. If you need your burger fix we have GBK as well as Harry Ramsden’s world famous fish and chips.

Caffe Carluccio’s offers you a delicious selection of cakes and pastries to go with your authentic Italian coffee.

Front of House Team Member • Manchester, United Kingdom