Front of House Team Member

Boparan Restaurant Group; Manchester; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Staff discount

Training & development

Flexible hours

Supportive environment

Team collaboration

Job summary

Boparan Restaurant Group's Heaton Park Restaurant Hub is seeking a Front of House Team Member to welcome guests and deliver outstanding service across their brands. You’ll greet guests, take orders, and serve food with a friendly, proactive approach in a lively, brand-diverse setting.

You’ll be part of a collaborative team, ensuring guests have a memorable dining experience while maintaining high standards of cleanliness and guest care.

Qualifications

• Front of house experience in casual dining environments.
• Excellent guest service and communication skills.
• Ability to work effectively in a fast-paced team.

Responsibilities

• Greet and seat guests with a warm welcome.
• Take orders accurately and answer questions.
• Serve food and drinks promptly with a smile.
• Attend to customer needs and handle concerns professionally.
• Keep front-of-house area clean and welcoming.
• Collaborate with colleagues to ensure smooth service.

Skills

Casual Dining Experience

Teamwork

Communication Skills

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

Are You the Team Member We’re Looking For?

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, We Live By Our Core Values

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Our Heaton Park Restaurant Hub has a wide variety of options available from burgers to fish and chips to toasties.

Pop in and try Ed’s Breakfast to start your day off right or Slim Chicken’s delicious tenders. If you need your burger fix we have GBK as well as Harry Ramsden’s world famous fish and chips.

Caffe Carluccio’s offers you a delicious selection of cakes and pastries to go with your authentic Italian coffee.

Skills

• Casual Dining Experience
• Teamwork
• Communication Skills