Front of House Team Member

Caffe Carluccio's - St Albans; St Albans; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Staff discounts across BRG brands

Flexible hours

Training & development

Supportive environment

Job summary

CAFFÈ Carluccio’s St Albans, part of Boparan Restaurant Group, is seeking a Front of House Team Member to greet guests, take orders and ensure memorable dining experiences. You’ll be the friendly face who helps guests feel welcome from entry to departure.

Join a collaborative team with flexible hours and enjoy staff discounts across BRG brands while contributing to a fast-paced, guest-focused environment.

Qualifications

• Front-of-house hospitality experience preferred.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet and seat guests, making them feel at home from entry.
• Take orders accurately and assist with questions.
• Serve food and drinks promptly, ensuring guest satisfaction.
• Provide customer care and handle special requests professionally.
• Maintain a clean, organized front-of-house area.
• Collaborate with team to ensure seamless service.

Skills

Customer service

Communication

Teamwork

Job description

Join Our Front of House Team and Create Memorable Dining Experiences!

Be the Face of Our Restaurant Hub!

At Our Restaurant Hub, we’re bringing together a vibrant mix of beloved brands from the Boparan Restaurant Group, including Carluccio's Caffe, Slim Chickens, Ed’s Easy Diner, Gourmet Burger Kitchen, and Harry Ramsden's—all under one roof. We’re not just serving food; we’re creating moments that make people smile.

Why This Role Is Special:

As a Front of House Team Member, you’ll be the warm, welcoming face of our restaurant. You’ll play a key role in making every guest feel valued and ensuring they have an outstanding dining experience. Whether it’s greeting customers, taking orders, or serving delicious food, your friendly personality and attention to detail will set the tone for a great meal.

Your Key Responsibilities:

• Greet and Seat: Welcome every guest with a smile, making them feel at home from the moment they walk in.
• Take Orders: Provide excellent service by taking orders accurately and efficiently, answering any questions with a positive attitude.
• Serve with a Smile: Deliver food and drinks to the table promptly, ensuring everything is perfect for the guest.
• Customer Care: Handle any special requests or concerns with professionalism and a can-do spirit.
• Keep it Clean: Maintain a tidy and organised front-of-house area, ensuring a pleasant environment for guests.
• Team Collaboration: Work closely with your team to ensure seamless service from start to finish.

What We Offer:

• Generous Discounts: 50% off at all our brands for you and up to 5 friends—plus additional perks!
• Training and Development: Opportunities to grow your skills and advance in your career.
• Supportive Environment: Join a team that values collaboration and mutual support.
• Flexible Hours: We offer flexible working schedules to fit your lifestyle.

If you’re enthusiastic, customer-focused, and love working in a fast-paced environment, we’d love to meet you! Join us and be a part of creating amazing dining experiences that keep our guests coming back.

Boparan Restaurant Group (BRG) is a growing hospitality group committed to striving to become the Best Restaurant Group in everything we do. We’re obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

St Albans CAFFÈ Carluccio’s, located at the front of Sainsbury’s St Albans offering an array of freshly prepared sandwiches, delicious pastries and specialty coffees.