Front of House Team Member

Nuffield Health; Croydon; On-site; GBP 60,000 - 70,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Croydon Central Front of House Team Member is a permanent, part-time role (16 hours per week) supporting reception and member experiences. The role requires excellent communication, a friendly demeanor, and basic computer skills with Word and Excel.

Lifeguard training provision is included for break coverage and safety. The successful candidate will greet members and visitors, handle inquiries with empathy, and help maintain a welcoming, professional club environment.

Qualifications

• Customer service experience preferred.
• Basic computer skills including Word and Excel.
• Willingness to work 16 hours per week and flexible shifts.

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club.
• Support the smooth running of our reception, including attention to detail and initiative.
• Help create a friendly, relaxing and professional environment.
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued.
• Be able to swim to a high standard and be willing to undergo training on site for Lifeguard breaks.

Skills

Customer service

Communication

Reception

Word

Excel

Tools

Word

Excel

Job description

Front of House Team MemberCroydon Central FWC | Customer | Permanent contract | Part time£27,248 pro rata16 hours per weekMaking a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.As a Member of the Front of House Team, you will:Provide exceptional and efficient customer service to everyone who visits our clubSupport the smooth running of our reception, including demonstrating attention to detail and initiativeHelp us create a friendly, relaxing and professional environmentGive a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valuedBe able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaksHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.