Front of House Team Member

Nuffield Health Brentwood; Croydon; Hybrid; GBP 25,000 - 30,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brentwood in Croydon is seeking a Front of House Team Member to greet members and visitors, support reception, and deliver outstanding customer care with confidence and empathy. You’ll need good communication skills, be flexible and proactive, and have basic Word and Excel skills.

The role covers 16 hours per week on a permanent contract, with pro rata pay £27,248. Benefits include free gym membership, health assessments, retail discounts and pension options as part of our

Qualifications

• Strong communication skills face-to-face and over the phone.
• Customer care mindset with empathy and initiative.
• Basic computer skills (Word/Excel) required.

Responsibilities

• Provide exceptional and efficient customer service at reception.
• Support smooth running of reception with attention to detail.
• Create a friendly, relaxing and professional environment for members.
• Give a warm welcome and answer queries in a caring manner.
• Assist lifeguard breaks as needed and be willing to training on site.

Skills

Communication skills

Customer service

Proactive

Phone etiquette

Tools

Word

Excel

Job description

Front of House Team Member
Croydon Central FWC | Customer | Permanent contract | Part time
£27,248 pro rata
16 hours per week

Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception, including demonstrating attention to detail and initiative
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.