Front of House Team Member

Nuffield Health; Aylesbury; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Holiday pay

Pension scheme

Gym membership discount

Job summary

Nuffield Health seeks a Front of House Team Member to greet members and visitors on a bank, ad-hoc basis. You’ll rely on confident, empathetic communication both in person and on the phone, with a flexible, proactive approach to support our reception and café areas.

The role requires basic IT skills (Word, Excel), a welcoming attitude, and the ability to contribute to a friendly, professional gym environment. Willingness to train as Lifeguard is also expected.

Qualifications

• Confidence and empathy to provide excellent customer care.
• Good communication skills face-to-face and over the phone.
• Flexible, motivated with initiative; basic IT skills (Word/Excel).

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of reception and café areas
• Help create a friendly, relaxing and professional environment
• Give a warm welcome and answer queries in a caring and helpful way
• Support the café team with preparing and serving fresh, healthy food and drinks
• Swim to a high standard and be willing to train on site for Lifeguard breaks

Skills

Customer service

Communication

Reception

Hospitality

Computer skills

Tools

Word

Excel

Job description

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability. Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you. As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel. As a Member of the Front of House Team, you will:

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks
  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.