Front of House Team Leader — Trainee Manager (Flexible Hours)

Premium Suburban Inns; Warminster; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Flexible hours

Training provided

Development opportunities

High street discounts

Friends and family discounts

40% off Charming Bedrooms estate

Cash incentives

Birthday box

Job summary

Upham Inns in Warminster is seeking a Front of House Team Leader who can energise the team and deliver exceptional customer service in a lively pub environment.

You will lead, train and motivate staff, run pre-shift briefings, and support promotions and upselling to enhance guest experiences. Flexible hours help you balance life, with a friendly team and opportunities for development at day-one.

Qualifications

• Experience leading a front-of-house team.
• Strong customer service focus and energy.
• Able to brief and train staff on products and promotions.
• Willingness to upsell and promote promotions.
• Flexible hours and adaptability to shift patterns.

Responsibilities

• Lead and motivate front-of-house team during shifts.
• Hold pre-session briefings and train staff on new menus and promotions.
• Support promotional activities and upselling.
• Resolve on-shift issues promptly with GM guidance.
• Ensure highest customer service standards.
• Coordinate with kitchen and door teams for consistent service.
• Assist managers to run the business smoothly.

Skills

Team leadership

Customer service

Training

Communications

Shift management

Job description

Upham Inns in Warminster is seeking a Front of House Team Leader who can energise the team and deliver exceptional customer service in a lively pub environment.

You will lead, train and motivate staff, run pre-shift briefings, and support promotions and upselling to enhance guest experiences. Flexible hours help you balance life, with a friendly team and opportunities for development at day-one.