Front of House Team Leader

Pubsmiths - Stonegate Group; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

MiXR 25% off

Xtra Rewards discounts

VIP pub access

Hotel discounts

Flexible working

David Lloyd and PureGym discounts

Dental insurance

Stream wage access

Development programmes

Job summary

Brasshouse in Birmingham is seeking a Front of House Team Leader to inspire and guide our front-of-house team, ensuring exceptional guest service and a smooth, welcoming atmosphere.

You will work alongside the management team to uphold our standards, coordinate daily operations, and create memorable moments for guests while overseeing service during peak times.

Responsibilities

• Lead and motivate the Front of House team to deliver guest experiences.
• Coordinate with management to ensure smooth operations and consistency.
• Foster a warm, welcoming environment where guests feel valued.

Job description

Front of House Team Leader

Location - Brasshouse

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Brasshouse.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is on creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We serve a menu of well-loved traditional food and drinks, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. Located in the heart of the city, just off the Canal Old Line and Broad Street, the Brasshouse is a buzzing locals and visitors favourite. A historic brass foundry, now a busy pub and restaurant, with red-brick walls, wooden flooring, and tonnes of personality. We offer great-quality pub food and a wide range of cask ales, beers, wines, and spirits. We've got full Sky and BT Sports coverage, live entertainment, and music too.

What’s in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Brasshouse you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Brasshouse directly.