Front of House Team Leader: Elevate Guest Experience

Heritage Pubs; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25% off food and drink

Xtra Rewards online discounts

VIP entry to venues

Hotel discounts

Flexible working

Dental insurance discounts

Earned-wages streaming

Development programmes

Job summary

Stonegate Group is recruiting a Front of House Team Leader for Metropolitan West in Manchester. You will lead the FOH team, drive guest experience, and work with management to realise the venue's vision.

We are looking for an experienced leader who can inspire teams, uphold service standards and create a warm, welcoming environment for every guest. The role involves shift-based work in a busy pub setting and offers opportunities for development.

Qualifications

• Experience leading front-of-house teams in busy hospitality venues.
• Excellent guest-service standards and problem-solving abilities.
• Strong communication and motivational skills to drive team performance.

Responsibilities

• Lead, motivate and encourage the Front of House team to deliver an amazing guest experience.
• Work alongside the management team to bring the shared vision to life.
• Help maintain smooth operations and consistency; foster a warm, welcoming environment for guests.

Skills

Team leadership

Guest service

Operational excellence

Job description

Stonegate Group is recruiting a Front of House Team Leader for Metropolitan West in Manchester. You will lead the FOH team, drive guest experience, and work with management to realise the venue's vision.

We are looking for an experienced leader who can inspire teams, uphold service standards and create a warm, welcoming environment for every guest. The role involves shift-based work in a busy pub setting and offers opportunities for development.