Front of House Team Leader

Upham Inns; Swindon; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Flexible shifts

Meal discounts for you and guests

Hotel discounts for staff

Development program

Lifestyle card discounts

Service awards

Birthday gift

Refer a friend recruitment incentives

Job summary

Upham Inns is seeking a Front Of House Team Leader to oversee pub service across our Southern England venues. You will lead a motivated team, conduct pre-session briefings, and ensure exemplary customer care while training staff on new products and promotions.

We expect a proven restaurant background, excellent communication, confidence in decision-making, and flexibility to work weekends. Join a growing group with development pathways and staff perks.

Qualifications

• Proven track record of restaurant experience.
• Great communication skills and confident decision-making.
• Organised and able to manage busy shifts.
• Good knowledge of food, wine and beer.
• Right to work in the UK.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Lead and motivate front-of-house team; ensure smooth service across shifts.
• Brief and train staff on new products and promotions.
• Drive promotional activity and upsell with the team.
• Coaching and supporting colleagues to maintain high customer standards.
• Resolve issues promptly and professionally with managers guidance.

Skills

Communication

Decision making

Leadership

Confidence

Organization

Food knowledge

UK Right to Work

Team leadership

Job description

• Flexible shift patterns

If you are looking for a new challenge in a growing business, then read on!

What's in it for you?

• Up to £13.00 per hour plus a share of Tronc
• Flexible shift patterns
• Up to 33% off meals taken off duty for you and up to 6 guests
• 33% off our hotel accommodation & 20% for Friends and Family
• Development program with a clear pathway to General Manager
• Access to the lifestyle card - which will provide you with instant access to over 5,000 discounts across all aspects of their lifestyle. With thousands of discounts covering local independents, national and online businesses, there are plenty of opportunities to save money. The lifestyle card is a 100% free benefit for our Upham Inn team members.
• Service Awards
• A Birthday Gift
• Refer a friend and Chef recruitment incentives of up to £1000

Front Of House Team Leader Requirements

• Have a proven track record of restaurant experience
• Be at Least 18 year of age due to licensing laws
• You'll be a great communicator
• You'll have great decision-making skills
• You should be confident
• You'll need to be organised
• General knowledge of food, wine and beer
• Have the Right to work in the UK
• Willingness to work a flexible schedule, including weekends and holidays

Front Of House Team Leader Responsibilities

• Take responsibility for team work, leading and motivating team members
• Hold pre session briefings as and when appropriate and make sure the team are fully briefed and trained on any new amended food and drink products, and any promotional activity
• Assist in implementing and driving promotional activities
• Support and coach team members to upsell
• Deal with any issues that arise during each shift promptly and professionally, seeking advice from the general manager where necessary
• Lead by example to ensure that the highest possible levels of customer service are delivered by team members at all times
• Liaise with other departments Including kitchen and door teams in the business to ensure every customer experiences a consistent level of service
• Assist the General and Assistant Managers as and when necessary to make the business run effectively and efficiently.
• Participating in ongoing training and development
• Must have an eagerness to take advantage of new opportunities
• Learning different skills

As a Front of House Team Leader, you will need to be able to demonstrate passion and energy to develop team members resulting in focussed customer service and exceptional standards.

What do we do?

We own a collection of beautiful and individual premium pubs across Southern England. Our pubs are in idyllic settings in country villages and towns, where we are proud to be the quality local of the area, serving high quality fresh pub food in a cozy pub ambience. Most of our pubs have some Charming Bedrooms as well. New to our growing family is Harpers Steakhouse, a new premium American Steakhouse brand that we started rolling out last year.

It's an exciting time to join us

Upham Inns is growing, and we want you to grow with us and be part of our success. We've been busy investing in our business and we are seeing some great results. So, we want to continue to grow our pub family and we are looking to recruit passionate people into our team

We are looking for great people to join us

Our company is big enough to support you but small enough to care about your individual needs. We are a friendly, hands-on team who have a passion for running great pubs. We are always on the lookout for like-minded people who have the desire to work and grow with us.