Front of House Team Leader

LSH Auto; Stockport; On-site; GBP 28,000; Full time

Job summary

A leading automotive dealership in Stockport is seeking a Front of House Team Leader to enhance customer experiences and lead a dynamic team. This role is pivotal in ensuring a seamless journey for all guests while fostering an environment of professionalism and welcoming service. Candidates should possess strong leadership and interpersonal skills, with a background in customer service. A variety of attractive perks, including extensive training programs and generous holiday allowances, are included.

Benefits

Colleague Referral Scheme (£500 - £1000)

Mercedes Benz training and leadership programmes

Platinum Plus Rewards Scheme

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday (including bank holidays), rising to 38 days with length of service

Wellbeing Support

Company Pension

On site gym

Qualifications

• Experience in a customer-facing role, preferably in a leadership position.
• Excellent communication and teamwork abilities.
• Strong organisational skills and multitasking capabilities.

Responsibilities

• Lead and manage the Front of House team to deliver exceptional customer service.
• Address customer inquiries and resolve issues efficiently.
• Oversee team performance and provide training as needed.

Skills

Customer service

Leadership

Communication

Organisational skills

Problem-solving

Job description

We are currently recruiting for a Front of House Team Leader to join our dynamic dealership in Stockport. As a Front of House Team Leader, you will be essential in creating an exceptional first impression and ensuring a seamless experience for all our guests.

In this pivotal role, you will lead and manage a team of Hosts, overseeing their performance and providing ongoing training to maintain high standards of customer service. You will engage directly with customers, addressing their needs and queries, and ensuring that our dealership operates smoothly.

Your leadership will foster a welcoming environment that represents our commitment to customer satisfaction.

Hours - 40

Salary - £27,040

Your Key Responsibilities:

• Lead, train, and manage the Front of House team to deliver outstanding customer experiences.
• Ensure that all guests receive a warm welcome and efficient service.
• Monitor team performance and provide feedback to promote professional development.
• Handle customer inquiries and resolve issues promptly to enhance satisfaction.
• Collaborate with management and other departments to optimize operational processes.
• Maintain a clean and organized front-of-house area for a pleasant atmosphere.

Qualifications:

• Previous experience in a customer-facing role, including experience as a supervisor or team leader.
• Exceptional communication and interpersonal skills, with a strong focus on teamwork.
• Strong organisational and multitasking abilities.
• A proactive approach to problem-solving and customer engagement.
• A passion for the automotive industry is a plus.

Colleague Referral Scheme (£500 - £1000)

• A range of Mercedes Benz training and leadership programmes

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension

• Full uniform provided

On site gym.