Reception Team Leader

Les Ambassadeurs Casino; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Les Ambassadeurs Casino in London is seeking a dynamic Reception Team Leader to elevate the guest experience and lead the front-of-house team. In this role, you'll oversee daily operations, ensure compliance with service standards, and handle guest inquiries with discretion. If you have a passion for exceptional service and a background in luxury hospitality, this could be your next opportunity.

Qualifications

• Strong experience in receptionist duties and customer service required.
• Proven ability to lead and motivate a team.
• High level of confidentiality and discretion.

Responsibilities

• Oversee daily front desk operations for a polished experience.
• Greet and assist guests with warmth and professionalism.
• Manage team schedules and training effectively.

Skills

Excellent communication

Customer service

Team leadership

Administrative skills

Interpersonal skills

Education

Experience in luxury hospitality

Tools

Front desk software

Job description

2 days ago Be among the first 25 applicants

Direct message the job poster from Les Ambassadeurs Casino

Looking to take the next step in your hospitality career? We’re on the hunt for a dynamic and confident Reception Team Leader to join the front-of-house team at Les Ambassadeurs Casino, one of London’s most prestigious venues. If you're passionate about first-class service, know how to lead a team, and thrive in a fast-paced luxury environment — this could be your next move.

Key Responsibilities As Reception Team Leader, you will: - Oversee daily front desk operations, ensuring a polished and welcoming experience - Greet and assist guests with professionalism and warmth – Assist in managing team schedules, training and daily supervision - Ensure Challenge 25 compliance is consistently upheld - Coordinate with other departments for seamless service delivery - Handle guest enquiries and issues efficiently and with discretion - Maintain accurate administrative records and logs.

What We’re Looking For - Excellent communication and phone etiquette - Strong experience in receptionist duties and customer service - Skilled in administrative tasks and clerical responsibilities - Proven ability to lead and motivate a team - Exceptional interpersonal skills and professional demeanour - Previous experience in luxury hospitality, Hotel or private members’ club (required) - Experience in a gaming environment (a plus) - Ability to work independently and collaboratively - High level of confidentiality and discretion - Proficiency in front desk software and office systems.

Know someone who’s interested? Encourage them to send their CV & cover letter to [e-mail] by 25 June 2025, using the subject "Reception Team Leader Application".

Kindly note that applicants who have relatives working for Les A will not be considered. All applicants must be able to provide proof of right to work in the UK. Terms & conditions apply.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Gambling Facilities and Casinos

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