Front of House Team Leader

Stonegate Group; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

MiXR Reward Card

Xtra Rewards

VIP Pubs Entry

Hotel Discounts

Flexible Working

Discounted Fitness

Early Wage Access

Development Programmes

Job summary

Stonegate Group is seeking a Front of House Team Leader for Yates in Liverpool to guide a busy front-of-house team and deliver exceptional guest experiences. You will help manage day-to-day operations, maintain service standards, and foster a welcoming atmosphere for guests in a popular pub setting.

Ideal candidates will bring leadership experience in hospitality, excellent people skills, and a passion for guest satisfaction.

Qualifications

• Experience leading hospitality teams in busy venues.
• Strong focus on guest experience and service quality.
• Excellent communication and people skills.

Responsibilities

• Lead, motivate and encourage the wider team to deliver an amazing guest experience at Yates.
• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.

Skills

Team Leadership

Customer Service

Guest Experience

Communication

Tools

POS/Bar System

Job description

Location - Yates

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few.We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Yates.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Yates Queen Square is one of the best destinations in Liverpool for parties, live sport and great value food and drink! Our weekend celebrations are legendary, and with a top team on hand to help make any occasion a memorable one for our guests. We pride ourselves on delivering a top-class range of drinks, an excellent value food offer, and creating that all-day-long atmosphere.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Yates you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Yates directly.