Front of House Team Leader

greene king; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in the hospitality sector as a Team Leader at Chef & Brewer, renowned for its beautiful country-style pubs. In this pivotal role, you’ll ensure the team delivers exceptional customer service while maintaining a smooth operation during busy shifts. Benefit from competitive pay, comprehensive training, and attractive perks including discounts and referral bonuses.

Benefits

Career progression opportunities

33% discount for team members

Free employee assistance program

50% discount at Greene King Inns and hotels

Referral bonus up to £1,500

Wagestream access to wages before payday

Retail discounts up to 30%

Qualifications

• Strong service skills to provide a memorable customer experience.
• Ability to lead and coordinate the team efficiently.
• Quick thinking to adapt to busy shift challenges.

Responsibilities

• Provide a heartfelt experience for every customer visit.
• Deputise for management, resolving issues as needed.
• Organise and coordinate the team during busy shifts.

Skills

Customer Experience

Team Leadership

Adaptability

Attention to Detail

Job description

As a Team Leader, you’ll lead by example, making sure the team has everything they need so the shift runs smoothly! You’ll ensure the team maintains high standards and that our customers are satisfied.

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country, offering welcoming escapes for our customers that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, quality pub food, and carefully selected drinks are perfect for any occasion.

Additional Information

We’re all about rewarding our team’s hard work, which is why…

You’ll receive a competitive salary, pension contributions, and benefits such as:

• Opportunities for career progression across our well-known brands, supported by industry-leading training and development at every level.
• 33% discount for you and 15% for your loved ones on all our brands, so you can enjoy your favorite food and drinks at a discount.
• Free employee assistance program providing mental health, well-being, financial, and legal support.
• 50% discount for you and 25% for your loved ones at Greene King Inns and hotels, perfect for a weekend getaway.
• Referral bonus of up to £1,500 when you successfully refer a friend who joins our team.
• Wagestream – access your wages before payday for life's unexpected expenses.
• Retail discounts of up to 30% at Superdrug, exclusive deals with Three Mobile, and more.

Qualifications

As a Team Leader, your responsibilities include…

• Providing customers with a heartfelt and memorable experience every time they visit.
• Deputising for the management team and resolving issues in their absence.
• Organising and coordinating the team during busy shifts to ensure smooth operations.
• Maintaining a safe, legal, and clean bar environment, addressing issues promptly and safely.

What you’ll bring…

• An eye for detail, ensuring every pint is poured perfectly.
• Leading by example in delivering excellent service and creating a warm welcome for customers.
• Ability to think quickly and adapt to challenges during busy shifts.
• A positive attitude and a team-oriented approach.