Front of House Team Leader

greene king; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading pub company is seeking a Team Leader to ensure smooth operations and high customer satisfaction in their Leicester location. The role involves leading a team, maintaining standards, and providing memorable experiences. Candidates should have strong leadership skills, a positive attitude, and the ability to adapt quickly.

Benefits

Competitive salary and pension contributions

Career advancement opportunities

33% discount for you and 15% for loved ones

Free employee assistance program

50% discount at Greene King Inns

Referral bonus of up to £1,500

Wagestream for early wage access

Retail discounts at Superdrug, Three Mobile, and more

Qualifications

• Experience in customer service and team management.
• Ability to adapt quickly during shifts.
• Strong leadership skills and a positive team spirit.

Responsibilities

• Lead by example, ensuring high standards and customer satisfaction.
• Deputise for management and resolve issues during shifts.
• Organise and coordinate team activities during busy periods.

Skills

Customer service

Leadership

Team coordination

Attention to detail

Positive attitude

Job description

Job Description: Team Leader

As a Team Leader, you’ll lead by example, ensuring the team has everything they need for a smooth shift. You will maintain high standards and ensure customer satisfaction.

Company Description

Join Greene King pubs, community hubs where people gather to enjoy events, food, and drinks. Our pubs are central to local communities, led by dedicated locals and staffed by a friendly team.

Additional Information

We reward our team’s hard work with:

• Competitive salary and pension contributions
• Opportunities for career advancement across our brands
• 33% discount for you and 15% for loved ones on all brands
• Free employee assistance program for mental health, well-being, and legal support
• 50% discount at Greene King Inns and hotels for you and 25% for loved ones
• Referral bonus of up to £1,500 for successful hires
• Wagestream for early wage access
• Retail discounts at Superdrug, Three Mobile, and more

Qualifications

As a Team Leader, you will:

• Provide memorable customer experiences
• Deputise for management and resolve issues
• Organise and coordinate during busy shifts
• Ensure the bar is safe, legal, and clean

What you’ll bring:

• An eye for detail and quality pouring
• Lead by example with excellent service and warmth
• Ability to adapt quickly during shifts
• A positive attitude and team spirit