Maki Ramen - Restaurant Supervisor

The Highcross Lp; Leicester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing Japanese-inspired dining brand, Maki & Ramen Leicester, is seeking a Restaurant Floor Supervisor to lead its opening. This role entails supervising operations, managing staff, and ensuring high-quality service. Candidates with supervisory experience in the hospitality industry are encouraged to apply.

Benefits

Discounted or free food

Sick pay

Qualifications

• 1–3 years of experience in a supervisory or senior front-of-house role.
• Familiarity with basic reporting.
• Knowledge of health and safety regulations.

Responsibilities

• Supervise daily floor operations.
• Coordinate front-of-house staff.
• Handle guest complaints.

Skills

Excellent verbal communication

Delegation

Time management

Multitasking

Job description

Hours: 35-40 per week (hours are negotiable)

Role: Restaurant Floor Supervisor

Commencement Date: ASAP

Be part of something new – join Maki & Ramen Leicester (LE1 4SA)

We're Maki & Ramen – a growing, Japanese-inspired dining brand known for our homemade ramen and freshly prepared sushi. With a strong focus on quality and warm, attentive service, we’re passionate about delivering a memorable experience for every guest.

Our Leicester location is opening soon, and we’re looking for an experienced and adaptable Restaurant Floor Supervisor to lead the launch and shape the future of this exciting new site. If you're ready to take the next step in your career and be part of a vibrant, expanding team, we’d love to hear from you.

Key responsibilities:

We’re looking for confident, adaptable individuals excited to be part of something new. You’ll receive full training to help you settle into the Maki & Ramen way and lead with confidence from day one.

• Supervise daily floor operations to ensure smooth service.
• Coordinate front-of-house staff, including servers, hosts, and bussers.
• Monitor table turnover, reservations, and guest flow to maintain efficiency.
• Handle guest complaints or special requests promptly and professionally.
• Support, train, and motivate staff to deliver consistent performance.
• Ensure adherence to health, safety, and sanitation regulations.
• Assist in inventory tracking, staff scheduling, and shift planning.

Required Skills and Experience:

• Excellent verbal communication and interpersonal skills
• Delegation and coordination of tasks during busy shifts
• Strong time management and multitasking abilities
• 1–3 years of experience in a supervisory or senior front-of-house role (e.g., head server, shift leader)
• Familiarity with basic reporting (e.g., shift logs, incident reports)
• Knowledge of health and safety regulations in food service

As a part of the team, you will receive a motivated and friendly working environment and a competitive salary + tips on top an opportunity to expand your career.

What are you waiting for? Join us today!

Job Types: Full-time, Part-time, Zero hours contract

• Discounted or free food
• Sick pay

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Hospitality: 1 year (required)
• Restaurant management: 1 year (required)