Front of House - Team Leader

Paris Baguette UK; Greater London; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Work Life balance

Free staff meals

Competitive compensation

Birthday cake

401K Retirement Plan

Paid time off

High Performance Culture

Development opportunities

Job summary

Paris Baguette UK is seeking a Team Leader to guide crew, manage daily store operations, and ensure friendly, fast service. You will prepare beverages, stock pastries for the day, and operate the POS system to take orders.

You’ll lead by example during opening and closing shifts, maintain cleanliness, and support deliveries and catering orders. Ideal candidates bring a positive, ownership-driven attitude, basic math, and adherence to food safety standards.

Qualifications

• Provide excellent customer service to guests and orders.
• Delegate duties and supervise crew in a hospitality setting.
• Adhere to food safety guidelines and handle transactions accurately.

Responsibilities

• Direct crew to run the store efficiently and divide duties.
• Prep beverages and stock pastries for the day.
• Operate POS and enter customer orders accurately.
• Open and close procedures, cleaning, and equipment care.
• Unload deliveries up to twice a week and handle catering orders.

Skills

Customer service

Team leadership

Food safety

Time management

Cash handling

Tools

Toast POS

Job description

Reports to: General Manager

At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way.

We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence.

If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team!

What We Are Hungry For

The Team Leader is responsible for directing other crew members (in addition to their regular duties) to run the store efficiently by being able to divide up duties and enforce them. Also this role is responsible for knowing how to prep all beverages, stocking merchandise for the next business day, and operating all machines that the store uses. Our Team Leader is the face of Paris Baguette; they provide friendly, fast, accommodating service to our customers. Our customers can range from grabbing a pastry and coffee in the morning to enjoying a hot sandwich inside our café style bakeries. We take pride in our work and in our products. This includes the responsibility of keeping all spaces inside Paris Baguette clean to working our POS system to enter in customer orders.

Knowledge And Responsibilities

• Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence
• Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
• Delegating the duties between crew members on the floor and assigning the duties to be carried out
• Checking on the crew to make sure said duties are completed
• Enter in the customer’s order in the POS and know how to use the POS system in place
• Work and thrive in a team-work environment
• Adhere to food safety guidelines
• Make beverages on the basis and demand during operating business hours and prepare coffee
• Always keep all areas of the store clean while operating during business hours
• Refill and organize all pasties and beverages on display
• Help unload deliveries (up to twice a week)
• Handle catering orders
• For Opening Shifts: Cleaning all tabletops, turning on all lights, TVs, radios and drink displays
• For Closing Shifts: Cleaning all tabletops, preparing the drinks for next business day, sanitization processes, turning off all machines, powering off all computers and turning off all lights, TVs and radios

What You Need To Have

• Positive and passionate attitude
• High sense of integrity and ownership
• Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
• Basic math skills (add, subtract, multiply, divide).
• Time management, ability to prioritize and follow direction.
• Adherence to food safety guidelines.
• Able to lift up to 25 lbs.
• Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
• Passion to work with people and food
• Previous team leader or supervisor experience in hospitality business is welcome

Sweet Benefits

• Work Life balance-no late shifts , no split shifts
• Free staff meals and great coffee
• Competitive compensation
• Free Cake for your Birthday
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture
• Development opportunities