Front of House Supervisor - New Opening

The Lounges; New Milton; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading restaurant group as a Supervisor at a new location. You'll support management to ensure excellent service and smooth operations, making the lounge a popular spot for the community. This role is ideal for a proactive leader passionate about hospitality and customer service.

Benefits

Tips shared equally across the team

Paid breaks

Staff food on every shift

50% discount on food

28 days holiday pro rata

Competitions and incentives

Christmas and Boxing Day off

Staff events

Support via the Licenced Trade Charity

Access to Wagestream for flexible pay

Company pension scheme

Long service awards

Opportunities for personal development

Qualifications

• Experience as a Supervisor or Team Leader in hospitality.
• Strong literacy skills for reporting on KPIs.
• Knowledge of best practices in sales and HR.

Responsibilities

• Support the management team to maintain excellence.
• Ensure smooth operation of the lounge.
• Deliver great shifts with the team for customer satisfaction.

Skills

Customer Service

Leadership

Communication

Attention to Detail

Resilience

Job description

This is an exciting opportunity to join our new opening and become part of one of the most successful restaurant groups in the UK.

About the Role

Lounges are special places, and what makes them so are the brilliant people who run them. As a Supervisor, you'll support the management team to maintain excellence, delivering 14 great shifts with the team to ensure every customer leaves happy. Your supervision will ensure the smooth operation of the lounge, making it a popular spot for the local community. This role requires a proactive leader who sets high standards and leads by example.

Benefits

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food across all three brands from day one
• 28 days holiday (including Bank Holidays), pro rata
• Competitions and incentives, such as all-expenses-paid trips
• Christmas and Boxing Day off
• Staff events like Loungefest
• Support via the Licenced Trade Charity
• Access to Wagestream for flexible pay
• Company pension scheme
• Long service awards
• Opportunities for personal development and career progression

Candidate Requirements

• Experience as a Supervisor, Team Leader, or front-of-house team member, ideally in restaurants, bars, cafes, or coffee shops, ready to step into management
• Experience working in a bar environment with food and drinks service
• Passion for hospitality and excellent customer service
• Driven and resilient in overcoming challenges
• Strong literacy skills and attention to detail for reporting on KPIs
• Excellent communication skills to build rapport and trust
• Self-motivated, able to work independently under pressure and within timescales
• Knowledge of best practices in sales, forecasting, HR, and NPS

Interested in learning more about us? Follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.