Front of House Supervisor: Lead Service & Growth

Slim Chickens - Cardiff; Cardiff; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Staff discounts

Financial wellbeing support

Earned wage access

Career progression

Job summary

Slim Chickens Cardiff is seeking a Front of House Supervisor to lead our busy dining room and deliver outstanding guest experiences in a fast-paced environment. You’ll supervise the front-of-house team, mentor staff, maintain high service and presentation standards, and partner with management to drive sales and guest satisfaction.

We value hospitality, clear communication, and a calm, proactive approach under pressure.

Qualifications

• Proven experience supervising front-of-house in a restaurant or fast-paced setting.
• Strong leadership with ability to inspire and guide a team.
• Passion for hospitality and delivering high-quality service.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Calm and efficient under pressure; flexible for weekends/bank holidays.

Responsibilities

• Supervising and coordinating front-of-house operations to ensure seamless service.
• Leading, mentoring, and motivating the front-of-house team to deliver outstanding customer experiences.
• Ensuring the highest standards of customer service, cleanliness, and presentation.
• Managing guest relations and resolving issues to guarantee satisfaction.
• Assisting with staff training and development to uphold brand standards.
• Supporting management to drive sales and achieve business goals.
• Creating a welcoming atmosphere where staff and guests thrive.

Skills

Supervisory experience

Leadership

Hospitality passion

Communication

Organization

Calm under pressure

Flexible schedule

Job description

Slim Chickens Cardiff is seeking a Front of House Supervisor to lead our busy dining room and deliver outstanding guest experiences in a fast-paced environment. You’ll supervise the front-of-house team, mentor staff, maintain high service and presentation standards, and partner with management to drive sales and guest satisfaction.

We value hospitality, clear communication, and a calm, proactive approach under pressure.