Front of House Supervisor Job

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front of House Supervisor to lead a dynamic team in a vibrant hospitality setting. This role involves overseeing lunch operations and ensuring exceptional service for a variety of events. With responsibilities ranging from team management to event coordination, you'll play a key role in maintaining high standards and a positive atmosphere. Enjoy a hybrid work arrangement, generous leave, and a supportive environment that values your contributions. If you're passionate about hospitality and have a proactive approach, this opportunity is perfect for you.

Benefits

Private Medical Insurance

10% Stakeholder Pension Scheme

Interest-free Season Ticket/Bicycle loan

Free uniform (laundered)

Enhanced parental leave

Training and development opportunities

Death in Service benefit (6x salary)

Free eye tests

Access to Employee Assistance Programme

Social events such as staff parties

Qualifications

• Experience in hospitality with excellent customer service.
• Supervisory experience in a catering environment.

Responsibilities

• Supervise lunch operations and event planning.
• Ensure excellent service by waiting staff.
• Conduct stock takes and report maintenance issues.

Skills

Customer Service

Team Management

Event Coordination

Communication Skills

Attention to Detail

Basic IT Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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A client of ours - a thriving society of barristers, situated on a large estate of historic buildings and contemporary facilities in central London, is looking for a Front of House Supervisor.

Responsibilities:

1. Supervise lunch operations in the hall and provide supervisory support in planning, preparing, and running events.
2. Ensure excellent service by waiting staff, meeting the expectations of our client, Members, Benchers, and external clients.
3. Delegate and supervise the team for setup and operations of morning meetings, daily lunch, afternoon committee setups, and evening events.
4. Assist FOH Management with department administration, staffing, dietary requirements, briefing documentation, and equipment setup.
5. Supervise small dinners and receptions up to 100 guests as directed.
6. Brief and supervise waiting staff, ensuring dietary and allergen information is communicated prior to service.
7. Organize and book agency staff to ensure proper staffing for lunch and events.
8. Conduct monthly FOH stock takes and report findings.
9. Assist in reporting maintenance issues promptly.
10. Conduct regular check-ins with hospitality assistants to ensure wellbeing and happiness.
11. Build and maintain good rapport with the FOH team and agency staff.
12. Perform any other reasonable tasks as directed by management.

Qualifications and Experience:

• Experience in hospitality, providing excellent customer service to diverse clients.
• Experience in managing or supervising in a catering environment.
• Experience with a range of events, from small to large-scale, possibly in unique venues.
• Basic IT skills, including Word, Excel, and Outlook.
• Strong communication skills and ability to develop productive relationships.
• Attention to detail and high standards of work.
• Motivated, proactive, honest, and with a positive attitude.
• Ability to work flexibly as required.

Working Conditions and Benefits:

• 35-hour workweek including paid breaks.
• Hybrid working arrangements (role-dependent).
• Overtime paid for operational roles.
• Generous annual leave (30+ days, including closure periods).
• Private Medical Insurance.
• Non-contributory 10% Stakeholder Pension Scheme.
• Interest-free Season Ticket/Bicycle loan.
• Free uniform (laundered).
• Enhanced maternity, paternity, and shared parental leave.
• Training and development opportunities.
• Bicycle stands and shower facilities.
• Death in Service benefit (6x salary).
• Free eye tests and chiropody.
• Access to confidential Employee Assistance Programme.
• Social events such as staff parties and quiz nights.

The Role:

40 hours per week, 5 days out of 7, including a one-hour paid lunch break each day.