Front of House Supervisor - Corporate Concierge Lead

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Jones Lang LaSalle (JLL) seeks a Front of House Supervisor in London to lead reception services, delivering a high standard of guest care and client experience. You will oversee Guest Services Ambassadors and Coordinators, ensuring a seamless visitor journey across the client site.

The role requires a customer-centric leader able to manage inquiries, coordinate VIP events, and uphold service standards while collaborating with HSBC and internal teams.

Qualifications

• At least 2 years' experience within a Front of House role in a corporate environment
• Strong customer service mindset and professional presentation
• Proven ability to lead, train and develop a small team

Responsibilities

• Ensure visitors experience service excellence with a warm welcome
• Collect and follow up on customer feedback to resolve issues
• Maintain accurate information for Guest Services Ambassadors on local area knowledge
• Liaise with clients, hosts and internal teams to deliver seamless service
• Monitor reception and guest services tools to ensure smooth operations
• Handle enquiries and complaints promptly with a professional approach

Skills

Front of House

Guest Services

Team leadership

Customer service

Tools

Asure visitor management

Corrigo

Room/desk booking system

Job description

Jones Lang LaSalle (JLL) seeks a Front of House Supervisor in London to lead reception services, delivering a high standard of guest care and client experience. You will oversee Guest Services Ambassadors and Coordinators, ensuring a seamless visitor journey across the client site.

The role requires a customer-centric leader able to manage inquiries, coordinate VIP events, and uphold service standards while collaborating with HSBC and internal teams.