Front of House Supervisor

Upham Inns; Park Gate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Meal discounts 33% off meals

Hotel accommodation discount 33%

Lifestyle Card access

Refer a Friend incentive up to £1,000

Chef recruitment incentive up to £1,0

Ongoing training & development

Birthday gift

Job summary

Harper’s Steakhouse Southampton, part of Upham Inns, is seeking a Front of House Supervisor to lead a busy restaurant team and deliver memorable guest experiences.

You’ll oversee service, coach staff, and drive promotions while upholding exceptional standards. The role offers clear development towards General Manager and attractive staff perks within a supportive, energetic setting.

Qualifications

• Previous restaurant or hospitality experience.
• Aged 18+ due to licensing requirements.
• Excellent communication and people skills.
• Confidence and strong decision‑making abilities.
• Great organisation and attention to detail.
• A good knowledge of food, wine and beer.
• The Right to Work in the UK.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead, motivate and support the Front of House team throughout service.
• Run pre‑service briefings and ensure the team is confident with menus, drinks, promotions and offers.
• Help drive promotions and maximise sales.
• Coach and encourage team members to deliver great service and upsell.
• Deal with any guest or team issues quickly and professionally.
• Lead by example and set the standard for exceptional customer service.
• Work closely with the kitchen and wider team to ensure seamless service.
• Support the General Manager and Assistant Managers in running the business effectively.
• Take part in ongoing training and development.
• Learn new skills and make the most of opportunities to progress.

Skills

Hospitality experience

Age 18+

Communication skills

Decision-making

Organisational skills

Food, wine & beer knowledge

Right to Work in the UK

Evenings/weekends/holidays

Job description

Ready to take your hospitality career to the next level?

If you’re passionate about great food, brilliant service and creating an atmosphere that guests love, Harper’s Steakhouse Southampton could be the perfect place for your next challenge.

We’re looking for a confident, energetic and enthusiastic Front of House Supervisor to join our established Southampton team.

Harper’s is all about great steaks, great drinks, great service and, most importantly, great people. As part of our team, you’ll play a key role in keeping the restaurant buzzing, supporting your team and making sure every guest leaves wanting to come back.

Why join Harper’s?

We want our people to have just as much fun at work as our guests do when they visit us. You’ll be joining a friendly, hands‑on team where your ideas, personality and ambition are genuinely valued.

You’ll Enjoy

• Up to £13.50 per hour + a share of Tronc
• Flexible shift patterns
• 33% off meals when dining off duty for you and up to 6 guests
• 33% off hotel accommodation for you, plus 20% off for Friends & Family
• A clear development pathway with opportunities to progress towards General Manager
• A free Lifestyle Card giving you access to 5,000+ discounts across restaurants, shopping, entertainment, travel and more
• Service Awards recognising your achievements
• A Birthday Gift
• Refer a Friend and Chef recruitment incentives of up to £1,000
• Ongoing training, development and plenty of opportunities to learn new skills

What are we looking for?

We’re looking for someone who enjoys being at the heart of a busy restaurant and knows how to get the best out of a team.

You’ll Ideally Have

• Previous restaurant or hospitality experience
• Aged 18+ due to licensing requirements
• Excellent communication and people skills
• Confidence and strong decision‑making abilities
• Great organisation and attention to detail
• A good knowledge of food, wine and beer
• The Right to Work in the UK
• Flexibility to work evenings, weekends and holidays

Above all, we’re looking for someone with energy, personality and a genuine passion for hospitality.

What will you get up to?

As a Front of House Supervisor, you’ll be a key part of the team, helping to make every shift run smoothly and every guest experience memorable.

You’ll

• Lead, motivate and support the Front of House team throughout service
• Run pre‑service briefings and make sure the team is confident with menus, drinks, promotions and offers
• Help drive promotions and maximise sales
• Coach and encourage team members to deliver great service and confidently upsell
• Deal with any guest or team issues quickly and professionally
• Lead by example and set the standard for exceptional customer service
• Work closely with the kitchen and wider team to make sure service flows seamlessly
• Support the General Manager and Assistant Managers in running the business effectively
• Take part in ongoing training and development
• Learn new skills and make the most of opportunities to progress

A role with energy, personality and opportunity

Working at Harper’s isn’t about standing on the sidelines — you’ll be right in the middle of the action.

You’ll help lead the team through busy services, celebrate the wins, solve the challenges and play a big part in creating the atmosphere that makes guests want to return.

Whether you're already an experienced Supervisor looking for your next step, or you're ready to take on more responsibility and develop your leadership skills, we’ll give you the support and opportunities to grow.

Harper’s is part of Upham Inns, a growing family of premium pubs and restaurants across Southern England. We’re big enough to offer genuine career opportunities, but small enough to care about the people who make our businesses successful.

Come and be part of the Harper’s team.

Bring your energy. Bring your ambition. Bring your personality.

Let’s make every service a great one.