Front of House Supervisor

Mercure Darlington Kings Hotel; Darlington; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel in Darlington seeks a Front of House Supervisor to deliver memorable guests experiences. The role involves supervising daily operations, ensuring excellent customer service, and fostering a warm atmosphere. Ideal candidates will possess strong leadership and interpersonal skills, and a commitment to high standards in hospitality.

Benefits

Access to Wagestream financial wellbeing platform

Discounted Hotel Stays across UK hotels

50% off Food & Beverage at all Hotels

Spa Discounts at hotels with a Spa

Development Opportunities through Apprenticeship options

Monthly Star of the Month Awards

Long-service Awards

Recommend a Friend Incentive

Access to Employee Assistance Programme 24/7

Pension Scheme

Qualifications

• Previous relevant hotel experience required.
• Excellent leadership and customer relation skills.
• Flexible and adaptable with a calm demeanor under pressure.

Responsibilities

• Supervise all aspects of Front of House operations.
• Ensure high-quality customer service and brand standards.
• Promote service excellence and drive profit for the business.

Skills

Leadership

Interpersonal Skills

Communication

Attention to Detail

Time Management

Job description

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Working with us provides great benefits, including:

• Access your pay as you earn it through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
• Discounted Hotel Stays across our UK sites, and if you work for a branded venue, around the World!
• 50% off Food & Beverage at all our Hotels & F&B Venues
• Spa Discounts at our venues with a Spa
• Development Opportunities via our ‘Grow with us’ initiative, including Apprenticeship opportunities, our Development Programmes, and more!
• Monthly ‘Star of the Month’ Awards
• Long-service Awards, that start after 1 year of service
• ‘Recommend a Friend’ Incentive – Be rewarded for referring someone you know!
• Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7, 365 days per year.
• Pension Scheme
• Other incentive programmes that run throughout the year

About the role…

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through supervising all aspects of Front of House, creating a unique and special visit for our guests. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay

You'll support the department manager in coordinating the effective delivery of high quality customer services and ensure that all brand standards are met, taking all opportunities to promote service excellence to our guests and drive profit from the business by focusing on quality.

About you...

The successful candidate should have previous relevant hotel experience. You will need to be flexible, have a hands-on approach, have fantastic inter-personal skills, be an excellent team player and have the ability to meet targets. You will also have:

• Excellent leadership skills
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• Strong communication skills through a variety of means
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one’s own time and the time of the team

About us…

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.