Front of House Supervisor

The Lounges; Ilkley; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Supervisor to lead a vibrant team. In this role, you'll be at the forefront of customer service, ensuring every guest leaves with a smile. Your leadership will inspire the team to excel in a fast-paced environment, fostering a community hub where everyone feels welcome. With a focus on personal development and a supportive work culture, this is an exciting opportunity to advance your career while enjoying fantastic perks and a lively atmosphere. If you have a passion for hospitality and a drive to succeed, this role is perfect for you.

Benefits

Tips shared equally

Paid breaks

Staff food on every shift

50% discount on food

28 days holiday

Competitions and incentives

Christmas and Boxing Day off

Staff party - Loungefest

Emotional support via charity

Company pension scheme

Qualifications

• Experience as Supervisor or Team Leader in hospitality.
• Strong communication and literacy skills with attention to detail.

Responsibilities

• Support management to ensure customer satisfaction and team performance.
• Lead the team to maintain high service standards and efficiency.

Skills

Hospitality

Communication Skills

Attention to Detail

Team Leadership

Problem Solving

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant! It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

• Tips shared equally across the team, based on hours worked
• Paid breaks
• Staff food on every shift, regardless of hours worked
• 50% discount on food in all of three brands from day one
• 28 days holiday (inclusive of Bank Holidays) pro rata
• Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
• Christmas and Boxing Day off!
• The best staff party - Loungefest
• Emotional and practical support via the Licenced Trade Charity
• Power over your pay with Wagestream
• Company pension scheme
• Long service awards
• Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

• You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
• You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
• A natural talent and passion for hospitality.
• Extremely driven and relentless at overcoming challenges or obstacles.
• Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
• Good communication skills with the ability to build rapport and trust.
• Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
• Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.