Front of House Supervisor

Bannatyne; Colchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading company in fitness and wellness seeks a dynamic Front of House Supervisor. Responsibilities include managing operations, providing exceptional customer service, and leading a dedicated team. The role offers a competitive salary, career development opportunities, and a supportive work environment.

Benefits

Complimentary lunch or breakfast

Flexible schedule

28 days annual leave increasing with tenure

Free gym membership

Discounted Spa Treatments - 30%

Discounted Meals and Beverages - 50% cafe/bar

Career & Personal Development training

Mental Health and Well-Being Services

Length of Service Awards

Staff Awards and Bonuses

Qualifications

• Previous supervisory experience in customer service or hospitality.
• Strong customer service skills focused on positive experiences.
• Ability to work flexible hours, including weekends.

Responsibilities

• Lead, train, and motivate the front of house team.
• Manage staff schedules and daily operations of the front desk.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Interpersonal Skills

Customer Service

Organizational Skills

Multitasking Abilities

Communication

Job description

Job Title : Front of House Supervisor
Hours : 40 per week
Rate of Pay : £12.75 per hour
Location : Colchester

Bannatyne is synonymous with providing exceptional fitness and wellness experiences across the UK. Our state of the art facilities and commitment to high standards make us a leader in the industry. We are currently seeking a dynamic and enthusiastic Front of House Supervisor to join our team and ensure members and guests receive the highest level of service.

Our Perks:
B-Fed - complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments - 30%
Discounted Spa Goods - 20% ELEMIS Products.
Discounted Meals and Beverages - 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.

A typical day in the life of a Front of House Supervisor:
Lead, train and motivate the front of house team to provide outstanding customer service.
Required to perform Duty Manager duties such as being a key holder, and having responsibility for unlocking/locking the building if the DM is closing/opening the club. Along with assisting with crisis management.
Assist with managing staff schedules, ensuring adequate coverage at all times.
Ensure that all members and guests are greeted warmly and assisted promptly.
Handle customer inquiries, concerns, and complaints efficiently and professionally.
Promote a welcoming environment and ensure the front of house area is always clean and organised.
Assist with overseeing the daily operations of the front desk, including managing bookings, processing payments and maintaining accurate records.
Monitor and manage front of house supplies and inventory with revenue targets.
Ensure compliance with health and safety regulations and company policies.
Develop and implement strategies to enhance member engagement and satisfaction.
Organise and participate in member events and activities to foster a sense of community.
Promote club programs, services, and events to members and guests.

What we are looking for:
Previous experience in a supervisory or managerial role within customer service or hospitality environment.
Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Exceptional customer service skills with a focus on creating positive experiences.
Good organisational and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Basic financial acumen and experience with budgeting and reporting.
Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you were proficient in using computer systems and software including CRM Systems.

Why Bannatyne?
At Bannatyne, we are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Front of House Supervisor, you will have the opportunity to assist in leading a dedicated team, provide exceptional service, and contribute to the overall success of our club.

We offer competitive compensation, opportunities for professional development and a supportive team culture.

If you are passionate about customer service and eager to make a difference, apply today and become a valued member of the Bannatyne family!