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Front of House Supervisor

The Lounges

Sidcup

On-site

GBP 25,000 - 30,000

Full time

30+ days ago

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Job summary

The Lounges recherche un superviseur passionné pour rejoindre une équipe dynamique. Vous serez responsable de diriger votre équipe pour garantir une expérience exceptionnelle aux clients. Ce poste offre de belles opportunités de développement personnel et professionnel dans un environnement convivial et en pleine croissance.

Benefits

Repas fournis chaque service
Réduction de 50% sur les repas
Jours fériés payés
Opportunités de développement personnel
Fête annuelle du personnel

Qualifications

  • Expérience en tant que superviseur ou membre d'équipe en front office.
  • Compétences en communication et gestion de relations.
  • Bonne compréhension des pratiques de vente et de gestion des performances.

Responsibilities

  • Soutenir l'équipe de gestion et maintenir la qualité de service.
  • Diriger l'équipe en maintenant un bon rythme de travail.
  • Assurer la satisfaction des clients.

Skills

Hospitalité
Communication
Attention aux détails
Résilience face aux défis

Job description

Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Supervisor, you'll be supporting the management team to maintain that brilliance, delivering 14 great shifts with the team to make sure that every customer leaves happy. Which they tend to do. Because of your brilliant supervision. Brilliant! It's all about the bustle. You'll lead from the front, setting the pace high for the team so everyone delivers on time, every time. You're all over the detail, never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got what it takes.

The Good Stuff

  • Tips shared equally across the team, based on hours worked
  • Paid breaks
  • Staff food on every shift, regardless of hours worked
  • 50% discount on food in all of three brands from day one
  • 28 days holiday (inclusive of Bank Holidays) pro rata
  • Competitions and incentives (like jetting off on an all expenses paid trip with one of our supplier)
  • Christmas and Boxing Day off!
  • The best staff party - Loungefest
  • Emotional and practical support via the Licenced Trade Charity
  • Power over your pay with Wagestream
  • Company pension scheme
  • Long service awards
  • Great opportunity for personal development and career progression in a fast-growing business

What you'll bring:

  • You are probably an existing Supervisor, Team Leader or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, café or coffee shops.
  • You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
  • A natural talent and passion for hospitality.
  • Extremely driven and relentless at overcoming challenges or obstacles.
  • Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
  • Good communication skills with the ability to build rapport and trust.
  • Self--motivator working at pace with limited supervision whilst adhering to pressure and timescales.
  • Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.

If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram

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